topic Re: Installer no show. in My Order

Installer no show.

Mark_g1 — Fri, 14 Jul 2023 16:27:08 GMT

So my full fibre install was booked for this afternoon, so took the afternoon off work.

It's now 17:15. Technically they could turn up in the next 45 minutes (on a Friday afternoon), however I somehow doubt it. So..

1/ Do I get also £65 for a now show, like I get charged if they come to me and I'm not home?

2/ Do openreach own coats? Or are fibre installs only done on nice sunny days?

3/ What happens now? Do in I need to book another day off work? Do in I need to consult a long range weather forecast before doing so?

Re: Installer no show.

RealAleMadrid — Fri, 14 Jul 2023 17:41:32 GMT

@Mark_g1 I know this a bit cruel but Friday afternoon appointments, no chance,😁 they're all in the pub.

Re: Installer no show.

Mark_g1 — Fri, 14 Jul 2023 18:10:06 GMT

So true, sadly, it was the only afternoon I could get off.

Openretch (not a misspelling) really are a shower of [-Censored-]e, this is off the back of a 4 month database error farce.

Re: Installer no show.

Mark_g1 — Sat, 15 Jul 2023 08:23:04 GMT

So nobody has contacted me from either Plusnet or Openretch is pretty disappointing.

No idea what the happens now.

Re: Installer no show.

James30 — Sun, 16 Jul 2023 09:05:45 GMT

@Mark_g1 - I can see we've been emailing you about the progress of your order and you can see tickets relating to it here @ https://www.plus.net/wizard/?p=view_question&id=235411505 but I'm not fully savvy with the installation side of things so I'll make sure someone in that area messages you back soon, most likely tomorrow.

Re: Installer no show.

dvorak — Mon, 17 Jul 2023 09:21:43 GMT

Moderators Note

This topic has been moved from Full Fibre to My Order

Re: Installer no show.

Mark_g1 — Mon, 17 Jul 2023 10:16:00 GMT

Another visit booked for Thursday. Weather looks dry, so fingers crossed they might turn up.

No answers on why there is a £65 no-answer charge applied to customers, but nothing for the customer if BT don't show up. Surely the same should apply, a £65 account credit.

If anything, taking the day off work and nobody turning up is more expensive and disruptive to an individual than BT OpenRetch having to move onto the next job on the list.

Re: Installer no show.

dvorak — Mon, 17 Jul 2023 11:35:31 GMT

You should get 29.15 = https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know