topic Re: Account credit due ? in My Order

Account credit due ?

Davexxx — Sat, 24 Jun 2023 12:23:03 GMT

My previous 18-month contract was due to lapse 6 June 2023, and was replaced by a 24-month contract on 24 May 2023.

However, my bill for June 2023 reverted to a higher charge regime, and I suspect that I am due a credit. How should I proceed ? (the order via Question #234095413 has been closed).

Re: Account credit due ?

ClaudiaG23 — Tue, 27 Jun 2023 09:01:38 GMT

Hey @Davexxx, I've popped a ticket onto your account to explain the bill to you. As it's account-sensitive information, I'm not able to talk about it on the Forum. You can view the ticket here https://www.plus.net/wizard/?p=view_question&id=234944485

Re: Account credit due ?

Davexxx — Tue, 27 Jun 2023 09:36:01 GMT

Many thanks - I'll respond via the Question.