topic Re: Transition from BT to PN in My Order

Transition from BT to PN

Thalling — Wed, 21 Jun 2023 19:43:40 GMT

Gave notice to move from Bt to PN just under 30 days ago. BT withdraw their service on Friday and we’ve not received router from PN. How long should we expect this transition to take ?? PN account just says “order being process” has been at this for weeks 😬

Re: Transition from BT to PN

jab1 — Wed, 21 Jun 2023 19:48:57 GMT

The quickest way to resolve this is to call them tomorrow - lines closed at 8PM tonight, and Help Team staff clocked off at the same time.

Re: Transition from BT to PN

dvorak — Wed, 21 Jun 2023 19:55:24 GMT

Moderators Note

This topic has been moved from Full Fibre to My Order

Re: Transition from BT to PN

Mustrum — Wed, 21 Jun 2023 20:28:12 GMT

@Thalling if you told BT you are leaving they will have put a cease on your lines, meaning no other supplier can place an order until the cease completes - presumably Friday.

If you had said nothing to them, and asked PN to start yur service on Friday it most likley would have happened then. As it stands, you will likley be without broadband for a week or so.

Re: Transition from BT to PN

bmc — Wed, 21 Jun 2023 20:36:28 GMT

@Thalling

If I understand correctly then BT will ask for their equipment back. However it doesn't need to be the day after service stops - you could have a few days grace.

I mention this because you can use BT routers on PlusNet. There is a guide on the Routers Board on how to set them up. This would solve any short term absence of a PN router.

Brian