topic Re: Order still being processed after a week in My Order

Order still being processed after a week

dalenlee1978 — Tue, 20 Jun 2023 14:58:41 GMT

I made a purchase for Unlimited Fibre six days ago. Yet, when I check my online account, it indicates that my order is still being processed and the Broadband Order tracker hasn't been updated, furthermore my first payment has been taken already. I know many who have ordered the package recently with Plusnet and received a text with an activation date the day after signing up. I’d just like just know what is happening with my account and when I'd be able to have activation.

Re: Order still being processed after a week

dalenlee1978 — Wed, 21 Jun 2023 08:08:24 GMT

Is anyone from Plusnet even reading these posts ? As in my case it don't look like it.
.When I login to my plusnet account there is no change from the very 1st day when I took out the contract with plusnet.
Can someone please find out what's going with my order please and thanks.

Re: Order still being processed after a week

jab1 — Wed, 21 Jun 2023 08:14:25 GMT

@dalenlee1978 The PN Help Team do patrol these boards, but as there are only a couple of them, and they take the oldest posts first, it is not an instant response. Your best option, if you are desperate is to call in - 0800 432 0200.

Re: Order still being processed after a week

dalenlee1978 — Wed, 21 Jun 2023 08:21:26 GMT

Thanks that is what I will do. Thank you.

Re: Order still being processed after a week

MatthewWheeler — Thu, 22 Jun 2023 11:48:41 GMT

Afternoon @dalenlee1978

I'm really sorry to hear you've had no updates on your orders.

I can see Samantha on our social team updated you on this earlier today.

If you have any further issues or questions moving forward let us know