topic Re: Time frame for new order in My Order

Time frame for new order

Fergin — Wed, 07 Jun 2023 15:22:40 GMT

Can anyone advise what time frame a switch to plusnet should take, I’m transferring from sky to plus net and it’s been a couple of weeks, not desperate as sky internet still working, just wondering

regards

Fergin

Re: Time frame for new order

MatthewWheeler — Fri, 09 Jun 2023 14:11:08 GMT

Hi @Fergin

I'm really sorry to hear you've had no updates on your order.

It looks like the orders didn't get placed due to a system issue so I've resubmitted those for you now.

You should get further updates in the next 24/48 hours

Re: Time frame for new order

Fergin — Fri, 09 Jun 2023 14:21:07 GMT

Thanks,

not a good start, seems quite a regular thing looking through forum

Re: Time frame for new order

Lajacobs — Fri, 09 Jun 2023 14:41:09 GMT

I have been waiting since 13th May, have been told there had been a mistake in my order so they reordered on 3rd June and have been given a date of 13th June, I am not holding my breath! If it doesn’t arrive on that date I will cancel and get someone else, I think a month is long enough!.

Re: Time frame for new order

Fergin — Fri, 09 Jun 2023 17:45:49 GMT

Seems all to common,

Fergin

Re: Time frame for new order

ClaudiaG23 — Mon, 12 Jun 2023 13:47:43 GMT

I understand that @Fergin. I've just checked and the orders are now been committed for the 23rd June.

@Lajacobs I can see your orders have now been placed and the Suppliers have confirmed the activation date of the 13th June. I've double-checked, and there should be no reason for a delay with this.

Re: Time frame for new order

Fergin — Thu, 15 Jun 2023 07:47:41 GMT

Why on my status page does it say strCustActivationDate instead of a date, this is what it originally stated before you re ordered can you confirm this is going through

fergin

Re: Time frame for new order

MatthewWheeler — Thu, 15 Jun 2023 14:49:35 GMT

Thanks for getting back to us @Fergin

I'm not sure why it's saying that but as Claudia advised above everything is still due to complete on the 23rd

Re: Time frame for new order

corringham — Fri, 16 Jun 2023 07:29:42 GMT

@Fergin wrote:

Why on my status page does it say strCustActivationDate instead of a date, this is what it originally stated before you re ordered can you confirm this is going through

This is the name of the variable that holds the activation date. The code should print the value of that variable and not its name. It is very sloppy programming, it should have been picked up in testing, it would take minutes to fix - yet it has been like that for several years.

The time spent answering questions like this will be far more than the time it would take to fix it - but Plusnet don't care.

Re: Time frame for new order

Fergin — Mon, 19 Jun 2023 15:25:51 GMT

I’m assuming the new router will arrive in time for this date as my order status still says preparing

fergin

Re: Time frame for new order

MatthewWheeler — Mon, 19 Jun 2023 17:07:53 GMT

Evening @Fergin

Yes that's correct our systems automatically ordered the router a few days before your services are due to go live and it looks like this has happened this evening.

Once the router has been dispatched you'll receive an e-mail and text with a link to Royal Mail's tracking service so you can check the delivery of it.