topic Re: Have not received my router in My Order https://community.plus.net/t5/My-Order/Have-not-received-my-router/m-p/1924491#M28876 <P>Hey there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/121696">@kamil1</a></SPAN> I can see you have received the router yesterday looking at the tracker. Is that right?</P> Sat, 10 Jun 2023 13:49:31 GMT willcutforth 2023-06-10T13:49:31Z Have not received my router https://community.plus.net/t5/My-Order/Have-not-received-my-router/m-p/1923990#M28806 <P>Hello</P><P>&nbsp;</P><P>Just received an email that my broadband service is now up and running today, but I have not yet received my router.</P><P>&nbsp;</P><P>I have also never received any texts etc saying that it has been dispatched.</P><P>&nbsp;</P><P>When I go on to track my order, the website says I have no current orders.</P><P>&nbsp;</P><P>Please help?</P> Thu, 08 Jun 2023 08:50:05 GMT https://community.plus.net/t5/My-Order/Have-not-received-my-router/m-p/1923990#M28806 kamil1 2023-06-08T08:50:05Z Re: Have not received my router https://community.plus.net/t5/My-Order/Have-not-received-my-router/m-p/1923994#M28808 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/121696">@kamil1</a>&nbsp;</P> <P>JooI, who did you have your broadband with previously?</P> <P>If it was BT, then as a short-term fix, the BT SmartHub can be reconfigured to work on Plusnet Broadband.</P> <P>Obviously in the longer term, you want your proper Plusnet router though.</P> Thu, 08 Jun 2023 08:57:19 GMT https://community.plus.net/t5/My-Order/Have-not-received-my-router/m-p/1923994#M28808 Anonymous 2023-06-08T08:57:19Z Re: Have not received my router https://community.plus.net/t5/My-Order/Have-not-received-my-router/m-p/1923995#M28809 <P>Nobody - moved into a new build house, so have no old router to use temporarily.&nbsp;</P> Thu, 08 Jun 2023 09:00:07 GMT https://community.plus.net/t5/My-Order/Have-not-received-my-router/m-p/1923995#M28809 kamil1 2023-06-08T09:00:07Z Re: Have not received my router https://community.plus.net/t5/My-Order/Have-not-received-my-router/m-p/1924491#M28876 <P>Hey there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/121696">@kamil1</a></SPAN> I can see you have received the router yesterday looking at the tracker. Is that right?</P> Sat, 10 Jun 2023 13:49:31 GMT https://community.plus.net/t5/My-Order/Have-not-received-my-router/m-p/1924491#M28876 willcutforth 2023-06-10T13:49:31Z