topic Re: Activation/Completion in My Order

Activation/Completion

cymro65 — Fri, 09 Jun 2023 07:56:26 GMT

Good morning. I have signed up for broadband and landline phone. I received a letter from Plusnet stating they would be taking over the phone line on the 9th June (today). BT have disconnected my broadband at 00.10 hours today. On the website Plusnet show a "completion" date of the 10th June. Does this mean I will be without broadband until tomorrow?

Re: Activation/Completion

MisterW — Fri, 09 Jun 2023 08:01:42 GMT

On the website Plusnet show a "completion" date of the 10th June. Does this mean I will be without broadband until tomorrow?

@cymro65

That completion date usually says 'completion by midnight on ...' , what it really means is (in your case) is completion by 00:00 on the 10th June i.e anytime up to midnight today! Activation is usually much earlier than midnight though.

Confusing isn't it..

Re: Activation/Completion

cymro65 — Fri, 09 Jun 2023 08:09:16 GMT

Thanks for the reply. I'll keep my fingers crossed for activation today then 😁

Re: Activation/Completion

cymro65 — Fri, 09 Jun 2023 10:35:29 GMT

I have received a text and an email to inform me that the broadband service is up and running.

Happy days!

I'll see how things go when I get home and try to set up the hub!!

Re: Activation/Completion

willcutforth — Sat, 10 Jun 2023 12:14:34 GMT

Hey there @cymro65

Is it up and running for you now? If not, let me know and I will look into it for you.

Re: Activation/Completion

cymro65 — Sat, 10 Jun 2023 12:59:56 GMT

Hi. Yes all good thanks. A very seamless move over from BT. Cheers 🍻

Re: Activation/Completion

willcutforth — Sat, 10 Jun 2023 13:07:02 GMT

Awesome! Glad to hear it! Go and enjoy your weekend. I'll be having a beer when I get home haha