topic Re: Activation date in My Order

Activation date

Mia18xox — Thu, 08 Jun 2023 13:08:59 GMT

I paid for Wi-Fi on 28/05 and still haven’t received my activation date but I have had my Plusnet hub for two days now.

Re: Activation date

jab1 — Thu, 08 Jun 2023 13:18:11 GMT

@Mia18xox Are there any open/closed tickets on your account which may give a clue. Log into your account and then use this link - Plusnet Ticket Search

Re: Activation date

Mia18xox — Thu, 08 Jun 2023 13:34:35 GMT

They keep saying there is a issue that’s preventing them from processing the order but this has been going on for a while

Re: Activation date

jab1 — Thu, 08 Jun 2023 13:41:17 GMT

It would help other Community members if you kept the issue to one topic, but reading your original, it appears this is in hand - see @MatthewWheeler 's response in your original topic.

Re: Activation date

bmc — Thu, 08 Jun 2023 14:55:03 GMT

@Mia18xox

You pay upfront but your Billing date is from when you go live.

Brian