topic Re: The website didn't think I'd need an engineer visit but I don't see how that makes sense? in My Order

The website didn't think I'd need an engineer visit but I don't see how that makes sense?

narooga — Tue, 06 Jun 2023 11:09:56 GMT

The termination/splice box isn't in good nick and furthermore I haven't a clue where the splice box 'goes' internally? No evidence of any internal cable?

Please see attached pic.

Surely SOMEONE is coming to sort this out? 🙂

Re: The website didn't think I'd need an engineer visit but I don't see how that makes sense?

MisterW — Tue, 06 Jun 2023 12:04:15 GMT

The termination/splice box isn't in good nick

That's an understatement, its missing a cover for starters! Im assuming you din't remove it for the photo ?

I haven't a clue where the splice box 'goes' internally? No evidence of any internal cable?

There would usually be an ONT fitted internally opposite the CSP box. Although the existence of that extra cable clip MIGHT indicate that there was a fibre routed partially externally from the CSP to a distant ONT ?

Surely SOMEONE is coming to sort this out?

The problem is that the Openreach database 'thinks' there is a working ONT installation, it cant see the pictures!

There is some evidence that as part of the ordering process, OR will send a text requesting confirmation of the ONT being present and working.

TBH I'd suggest calling Customer services and describing the situation...

Re: The website didn't think I'd need an engineer visit but I don't see how that makes sense?

dvorak — Tue, 06 Jun 2023 12:07:27 GMT

Moderators Note

This topic has been moved from Full Fibre to My Order

Re: The website didn't think I'd need an engineer visit but I don't see how that makes sense?

MatthewWheeler — Thu, 08 Jun 2023 11:51:53 GMT

Afternoon @narooga

I can see you've reached out to us on Twitter as well so I'll respond to you there