topic Re: Order stuck on 'Checking your details' in My Order

Order stuck on 'Checking your details'

astonnick — Tue, 06 Jun 2023 09:46:23 GMT

Hi there

I made an order the other day which is supposed to go live on Thursday (8th June). However when I check the Broadband Order Tracker, it seems to be stuck on 'Checking your details' with 'We've run into a problem. Please contact us so we can help.'

But it doesn't say what the problem is, nor have I had any email or message to suggest there is one. How do I resolve it so that the order can progress?

Thanks!

Re: Order stuck on 'Checking your details'

jab1 — Tue, 06 Jun 2023 09:52:35 GMT

@astonnick Contact PN , as they have requested.

Re: Order stuck on 'Checking your details'

astonnick — Tue, 06 Jun 2023 10:33:27 GMT

@jab1 hence I'm here, one of the options is to contact PN via this Forum

Re: Order stuck on 'Checking your details'

jab1 — Tue, 06 Jun 2023 10:34:37 GMT

In this situation, it is quicker to call.

Re: Order stuck on 'Checking your details'

dvorak — Tue, 06 Jun 2023 10:55:15 GMT

Moderators Note

This topic has been moved from Broadband to My Order

Re: Order stuck on 'Checking your details'

MatthewWheeler — Thu, 08 Jun 2023 09:24:07 GMT

Morning @astonnick

I can see you've spoken with out support team who have sorted this out and got things moving again.

Let us know if there's anything else we can help with