topic Re: Full fire order in My Order

Full fire order

Mia18xox — Sat, 03 Jun 2023 17:39:35 GMT

Hello, I have not received my land line or broadband router yet but it says it’s ready to use on my account. Is there a way to track order or know the next steps? Any help is appreciated.

Re: Full fire order

jab1 — Sat, 03 Jun 2023 17:44:55 GMT

@Mia18xox Welcome to the forums. Are you actually going for Full Fibre (FTTP) or FTTC? Is this a completely new installation or an upgrade?

Re: Full fire order

Mia18xox — Sat, 03 Jun 2023 20:30:50 GMT

Thank you, I’m not sure it just says full fibre broadband we also have a phone line coming and is a completely new installation.

Re: Full fire order

RealAleMadrid — Sat, 03 Jun 2023 20:36:18 GMT

@Mia18xox That doesn't sound right, Full Fibre has no phone service so no landline. I would suggest you are getting FTTC, or Unlimited fibre which does have a landline.

Re: Full fire order

Mia18xox — Sat, 03 Jun 2023 20:38:15 GMT

Yes it must be unlimited fibre as they did mention about landline and broadband I just wondered if it’s possible to track the deliveries of these items.

Re: Full fire order

Baldrick1 — Sat, 03 Jun 2023 20:42:00 GMT

Moderators Note

This topic has been moved from Full Fibre to My Order

Re: Full fire order

Mia18xox — Sat, 03 Jun 2023 22:50:10 GMT

Can I some how track my order?

Re: Full fire order

jab1 — Sun, 04 Jun 2023 05:10:45 GMT

If you log into your account, there may well be questions/tickets logged on there, but as you appear not to even have a phoneline, it may be easier to call in.

Re: Full fire order

MatthewWheeler — Sun, 04 Jun 2023 07:20:21 GMT

Morning @Mia18xox

I'm sorry for the confusion on your orders.

It looks like we were waiting on the phone line to be reactivated before we could get your broadband order placed.

The records on our supplier's end haven't been updated yet to show the phone number as active so we're now waiting on that.

As soon as we have a further update we'll let you know