topic Re: Responding to Question Tickets in My Order

Responding to Question Tickets

dalea23 — Fri, 02 Jun 2023 15:46:08 GMT

Can anyone tell me how to reply on a Question thread with tech team? There doesn't seem to be anything to click on to let me respond.

Re: Responding to Question Tickets

jab1 — Fri, 02 Jun 2023 15:53:26 GMT

@dalea23 Welcome to the forums. It is a while since I had one of those, but IIRC, there is a field at the bottom of the ticket to add a reply.

Re: Responding to Question Tickets

bmc — Fri, 02 Jun 2023 15:58:02 GMT

@dalea23

First make sure you are logged into your PN Members portal.

Then, with the ticket open there should be an "Add a response" link at the bottom - I've just done one. This assumes the ticket is still Open (or on hold).

Brian

Re: Responding to Question Tickets

jab1 — Fri, 02 Jun 2023 16:00:20 GMT

Thanks, @bmc . Not having any tickets of any kind, I was working from (failing) memory.😀

Re: Responding to Question Tickets

dalea23 — Fri, 02 Jun 2023 18:47:27 GMT

Many thanks. I'll try that.

Re: Responding to Question Tickets

dalea23 — Fri, 02 Jun 2023 18:48:17 GMT

Thank you.

Re: Responding to Question Tickets

dalea23 — Fri, 02 Jun 2023 18:53:15 GMT

Just re-checked. There is not actually an "Add a response" link anywhere on the whole page. The question is on hold while I'm waiting for an update - but I think I should still be able to add my own feedback. I was able to do this once before (a few days ago). Link has disappeared. Mysterious.

Re: Responding to Question Tickets

MisterW — Sat, 03 Jun 2023 07:58:31 GMT

@dalea23 I have a ticket 'on hold' and there is a link right at the end in blue 'I need to add more details'

Re: Responding to Question Tickets

dalea23 — Sat, 03 Jun 2023 08:09:48 GMT

Thanks. Yes, I think this is what preciously appeared at the foot of my ticket thread when I was able to reply previously. Absolutely no link t(of any kind) here now.

Re: Responding to Question Tickets

jab1 — Sat, 03 Jun 2023 08:25:27 GMT

@dalea23 Can you post a picture of the bottom of you ticket - make sure you don't post any personal info, though?

Re: Responding to Question Tickets

dalea23 — Sat, 03 Jun 2023 13:56:25 GMT

Hi John. Problem sorted out now. It seems that a duplicate ticket had been created and the one I was looking at had been closed. I can now access the other one and there is a "I need to add more details" link.

Many thanks for trying to help : )