topic Re: Fibre Router Not Recieved Yet in My Order

Fibre Router Not Recieved Yet

Robin432 — Wed, 31 May 2023 17:09:19 GMT

Recently contacted plusnet support by phone, I was told that a Full Fibre Router will be dispatched,

that it was being sent first class and I would recive it in 2 days.

Currently it's been over a week, Can one of the mods on here have a look and see what's happened to the order please?

Re: Fibre Router Not Recieved Yet

jab1 — Thu, 01 Jun 2023 11:08:53 GMT

@Robin432 Is this for a new connection or an upgrade?

Re: Fibre Router Not Recieved Yet

bobpullen — Thu, 01 Jun 2023 11:53:51 GMT

@Robin432 - doesn't look to me like anything has been ordered.

I've placed an order now which should arrive with you at the weekend, if not early next week.

Re: Fibre Router Not Recieved Yet

Robin432 — Thu, 01 Jun 2023 13:20:44 GMT

Thanks, It seems the woman on the phone forget to place the order, I did recive e-mails on how to setup the router though. I thought it might have been lost in the post.