topic Re: Broadband Activation date passed in My Order

Broadband Activation date passed

barbara97 — Sun, 28 May 2023 08:39:57 GMT

I placed an order on 06/05/2023 and I was given an activation date of 23/05/2023. It’s the 28th today and Still no internet access. I have now been left completely without internet access as my previous provider how now closed my account. I have tried contacting Plusnet multiple times this morning (who claim to be open 8-8 everyday) but after trying multiple number I get the same message after few min of automated system it seems to put me through and then it goes “sorry this line is closed”. My order status is showing as “Your order is currently being processed” which I don’t understand as the activation date now is well passed..

Re: Broadband Activation date passed

MisterW — Sun, 28 May 2023 09:12:45 GMT

I have now been left completely without internet access as my previous provider how now closed my account.

Did you cancel directly with the previous provider ? Sounds like they put a cease on your line which will have prevented any other supplier placing an order to take over the line.

Re: Broadband Activation date passed

MatthewWheeler — Wed, 31 May 2023 08:20:50 GMT

Morning @barbara97

I'm really sorry to hear your order hasn't been completed yet.

I've spoken with our suppliers who have advised that the order is closed in one system but not another.

They've raised what's known as a bridge case to get that sorted for you and we should have an update within the next 48 working hours.

We'll monitor this for you and we'll be in touch as soon as we know more