topic Re: Installation date not showing on my account in My Order

Installation date not showing on my account

sophking — Wed, 17 May 2023 19:07:11 GMT

Hi community members. I’ve just signed up to switch to Plusnet and on the tracker where it is supposed to show the expected install date, it shows what looks like a placeholder for a value. Is this a known issue? I got a text message to say my installation was delayed but it’s not due until the 1st June. Im assuming this is a technical bug of some kind, but would be good to get some reassurance

Re: Installation date not showing on my account

adamwalker — Fri, 19 May 2023 18:21:17 GMT

Hi there @sophking Sorry for any concern that caused! Yes it seems to be a glitch with how the dates for your order have been lined up. It's due to go through on the 1st and there's no sign of any issues.

Do shout up if there's anything else we can help with at all.

Adam

Re: Installation date not showing on my account

RealAleMadrid — Fri, 19 May 2023 19:13:29 GMT

@adamwalker When would that be exactly? I am not impressed by the increasing number of delayed orders showing up on the forum. Not sure if you would know it but the old song " The First of Never" came to mind. Something needs to be done with the creaky ordering systems of BT Wholesale and Openreach to improve the situation.☹️

Re: Installation date not showing on my account

dvorak — Fri, 19 May 2023 21:19:20 GMT

Moderators Note

This topic has been moved from Broadband to My Order