topic Re: Go Live in My Order

Go Live

Jimbo23 — Thu, 18 May 2023 07:52:01 GMT

My go live date was yesterday 17/05.

Still not connect so far today 18/05.
My order tracker still shows “checking your line”
I’m really frustrated. Can someone help please

Re: Go Live

banjomir — Fri, 19 May 2023 10:35:27 GMT

I'm in the same situation. Was supposed to go live on 17th, but now who knows when it will actually happen.

You should really get on the phone with them and find out what is going on. I've seen a number of reports of people complaining about this. Plusnet is failing miserably.

Re: Go Live

adamwalker — Fri, 19 May 2023 12:51:20 GMT

@Jimbo23, I'm really sorry to see that's not sorted yet. I can see Claudia has been looking after this issue for you and has replied back to your message with an update.

@banjomir, Apologies that your service didn't go live on the date we expected. I've just checked over your account and can see that this has happened due to a system issue. We've reported this with our suppliers and we're expecting an update tomorrow.