topic Re: Not received new hub 2 in My Order

Not received new hub 2

BK63 — Fri, 12 May 2023 09:50:25 GMT

I re-contracted on 17/04/2023 but I have still not received the hub 2.

I phoned about two weeks ago and was told it would be sent.

Anonymous — Fri, 12 May 2023 11:33:26 GMT

Have you been charged anything yet for the Hub 2?

I think that existing customers, (you stated that you re-contracted), requesting a new Hub2 are charged for the postage and packing?

BK63 — Fri, 12 May 2023 11:42:03 GMT

I was told it will be on my next bill.

Anonymous — Fri, 12 May 2023 11:51:09 GMT

Probably worth giving PN a ring then.

BK63 — Sat, 13 May 2023 08:38:25 GMT

Just phoned again and was told it had been noted but not actioned.

Had an email to confirm, so I have just got to wait a few days for it to arrive.

Baldrick1 — Sat, 13 May 2023 08:58:52 GMT

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This topic has been moved from Broadband to My Order