topic Static IP issue in My Order

Static IP issue

Rive247 — Wed, 10 May 2023 13:43:27 GMT

My service has been active just under a week and i've not been allocated a static IP. I've paid the fee and pressed the button to activate but it still says I have a dynamic IP despite trying this a few times.

I have rebooted my router just to be sure but there seems to be an issue. Thanks

Re: Static IP issue

willcutforth — Sat, 13 May 2023 17:00:35 GMT

Now then @Rive247 I can have a look at this for you. I have got it 1 stage further but I am going to try it again tomorrow and see if I can budge it forward again! Sorry for this.

Re: Static IP issue

Rive247 — Sat, 13 May 2023 17:53:04 GMT

Thanks Will, appreciate the help

Re: Static IP issue

willcutforth — Sun, 14 May 2023 18:55:26 GMT

I have had to raise it to the network team as unable to do anything with it at the moment. SHould have an update within the next few days

Re: Static IP issue

Rive247 — Sun, 21 May 2023 21:25:09 GMT

Hi @willcutforth have you had any progress on this yet? Thanks

Re: Static IP issue

willcutforth — Mon, 22 May 2023 09:09:09 GMT

Hey there @Rive247 sorry this is my bad, I thought I had replied! Should all be ok, if you can reboot the router all should be ok for you.