https://community.plus.net/t5/My-Order/full-fibre-300-upgrade/m-p/1920308#M28395 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/50682">@hondaman750</a></SPAN>&nbsp;</P> <P>I'm sorry to hear this has happened.&nbsp;</P> <P>From looking at your account I suspect this is because you were on the original FTTP trial which isn't recognised by our systems which is why it defaults to trying to install a new ONT.&nbsp;</P> <P>I've manually put the change through now but because I've had to do it this way you won't see an increase in speed until tomorrow</P> <P>Let us know if you still haven't seen a increase after then</P> Tue, 09 May 2023 14:21:10 GMT MatthewWheeler 2023-05-09T14:21:10Z https://community.plus.net/t5/My-Order/full-fibre-300-upgrade/m-p/1920091#M28382 <P>just upgraded to full fibre 300,or so i thought as supposed to be live 27th april,nothing has changed except i've been charged for a new router.support team are no support at all.what is going on ?</P> Sat, 06 May 2023 22:53:21 GMT https://community.plus.net/t5/My-Order/full-fibre-300-upgrade/m-p/1920091#M28382 hondaman750 2023-05-06T22:53:21Z https://community.plus.net/t5/My-Order/full-fibre-300-upgrade/m-p/1920099#M28383 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <P style="font-size: 10pt;">This topic has been moved from Full Fibre to My Order</P> </DIV> Sun, 07 May 2023 07:03:11 GMT https://community.plus.net/t5/My-Order/full-fibre-300-upgrade/m-p/1920099#M28383 Baldrick1 2023-05-07T07:03:11Z https://community.plus.net/t5/My-Order/full-fibre-300-upgrade/m-p/1920308#M28395 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/50682">@hondaman750</a></SPAN>&nbsp;</P> <P>I'm sorry to hear this has happened.&nbsp;</P> <P>From looking at your account I suspect this is because you were on the original FTTP trial which isn't recognised by our systems which is why it defaults to trying to install a new ONT.&nbsp;</P> <P>I've manually put the change through now but because I've had to do it this way you won't see an increase in speed until tomorrow</P> <P>Let us know if you still haven't seen a increase after then</P> Tue, 09 May 2023 14:21:10 GMT https://community.plus.net/t5/My-Order/full-fibre-300-upgrade/m-p/1920308#M28395 MatthewWheeler 2023-05-09T14:21:10Z