topic Re: Broadband upgrade in My Order

Broadband upgrade

eagleman — Thu, 04 May 2023 13:26:50 GMT

I have recently upgraded from Standard broadband to fibre and was given the 3rd May as the up upgrade date, so for the switch to fibre has not happened still only below 4mb/s speed. How long will the transfer take, when is it likely to happen.

Regards

Re: Broadband upgrade

MisterW — Thu, 04 May 2023 14:08:04 GMT

Check for any tickets on your account as indicated in this thread https://community.plus.net/t5/My-Order/Upgrade-to-Unlimited-Fibre-on-2nd-May-never-happened/m-p/1919761#M28342

Re: Broadband upgrade

adamwalker — Mon, 08 May 2023 08:12:15 GMT

Hi @eagleman I've just checked over your account and can see your upgrade is set to go ahead on 12/5/23

Re: Broadband upgrade

eagleman — Mon, 08 May 2023 08:36:43 GMT

Thank you for this update.

G.