topic Re: Product upgrade hasn't happened (From 300 to 500) in My Order

Product upgrade hasn't happened (From 300 to 500)

sw4mpl0rd — Tue, 02 May 2023 16:55:33 GMT

Hello all,

I was supposed to be upgraded from Full Fibre 300 to Full Fibre 500 today but it hasn't happened yet.
Yes, I know I'm impatient!

I'm stuck on:

An error has occurred

You can't change your products for the moment, you already have a product change in progress.

Is this usual or have I got lost in the system somewhere?

Thanks

Re: Product upgrade hasn't happened (From 300 to 500)

RealAleMadrid — Tue, 02 May 2023 17:13:09 GMT

@sw4mpl0rd It might happen later today, the message would suggest the change is still pending. If it hasn't completed by tomorrow try calling support.

Re: Product upgrade hasn't happened (From 300 to 500)

dvorak — Tue, 02 May 2023 19:23:43 GMT

Moderators Note

This topic has been moved from Full Fibre to My OrderW

Re: Product upgrade hasn't happened (From 300 to 500)

MatthewWheeler — Fri, 05 May 2023 20:13:34 GMT

Evening @sw4mpl0rd

Looks like the upgrade was completed on our end the day after your post.

Is all working okay now?

Re: Product upgrade hasn't happened (From 300 to 500)

sw4mpl0rd — Sat, 06 May 2023 06:55:03 GMT

Yes, all good. Thanks!