topic Re: Router set up in My Order

Router set up

ank5373 — Tue, 25 Apr 2023 03:55:46 GMT

Hi Team

I have moved to Plusnet from Virgin. My activation date is 10th May. I just received a message from Openreach (on behalf of Plustnet) regarding activation. It is asking to power up the ONT.. I dont have any ONT in my premises. Not sure what is it that they are referring to?.

Please advise.

Regards

Anish

Re: Router set up

jab1 — Tue, 25 Apr 2023 06:33:18 GMT

@ank5373 Is your Plusnet product FTTC or Full Fibre?

Re: Router set up

MisterW — Tue, 25 Apr 2023 06:35:08 GMT

@ank5373 Im assuming you have ordered Full Fibre (FTTP). The system believes there was an existing FTTP installation which would mean there should be an ONT (Optical Network Termination) in the property. See here for a description https://support.aa.net.uk/Openreach_FTTP_ONT . This is the equivalent of the Openreach Master socket for a conventional phone line, is the property of Openreach and is associated with the property. There should also be a CSP (Customer service point) grey box on the outside of the property which feeds the fibre through to the ONT.

The ONT does however require power and so the ordering system is requesting it to be powered so that checks can be performed.

Re: Router set up

jab1 — Tue, 25 Apr 2023 06:44:00 GMT

@MisterW Good answer, but if the OP is 'moving from Virgin' I personally would doubt he he/she will have the BT fibre infrastructure already installed?

Re: Router set up

MisterW — Tue, 25 Apr 2023 06:50:40 GMT

@jab1 agreed, but something in the system believes there's an ONT associated with the property.

Re: Router set up

jab1 — Tue, 25 Apr 2023 06:54:36 GMT

Fair enough, @MisterW , but to me this looks like a silly assumption - the OP is highly unlikely to find any BT/OR fibre infrastructure if they have been with Virgin for any length of time.

Re: Router set up

bobpullen — Tue, 25 Apr 2023 06:56:32 GMT

@jab1 wrote:

@MisterW Good answer, but if the OP is 'moving from Virgin' I personally would doubt he he/she will have the BT fibre infrastructure already installed?

Possibly not the case here, but many new build houses will have ONT's pre-installed, regardless as to whether or not the the customer has taken a service from Openreach. Every house on my estate is like this (Virgin is also available).

Re: Router set up

jab1 — Tue, 25 Apr 2023 07:00:31 GMT

Cheers, @bobpullen . We don't know enough to form an opinion, but I'll shut up.😉

Re: Router set up

ank5373 — Tue, 25 Apr 2023 09:11:27 GMT

Hi Team

I have ordered a full fibre connection and a Plusnet wireless router.

Regards

Anish

Re: Router set up

ank5373 — Tue, 25 Apr 2023 09:14:21 GMT

Hi MisterW

Thanks for the reply. I cant find any ONT anywhere in my apartment. All I have is a port on the wall (which was used by Virgin had used). Will that suffice ?.

Regards

Anish

Re: Router set up

MisterW — Tue, 25 Apr 2023 09:36:04 GMT

All I have is a port on the wall (which was used by Virgin had used). Will that suffice ?.

No.

I've just noticed in your reply

I cant find any ONT anywhere in my apartment

My guess would be that the address in the Openreach database doesnt quite match your apartment and so it (the system) is either looking at the building itself or a different apartment

Is there a central communications/utilities room in the building ?

Re: Router set up

ank5373 — Tue, 25 Apr 2023 09:37:07 GMT

The property is on the second floor of the apartment. I have not noticed any junction box (like the one shown in Open reach article in the link that you shared). However I know that there are other flats using BT, Sky etc. It is a new built ( roughly 4 years old). Can I assume ONT would be there ?. To reconfirm, where should I check ?

Re: Router set up

MisterW — Tue, 25 Apr 2023 09:50:59 GMT

The link relates to a typical installation in a single property. An installation in a apartment building is likely to be different and I've really no experience of how that is typically arranged. What does the BT availability checker show for your address https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Enter your postcode and selct the correct address from the list , then post the results ( redact any details of the actual address as this is a public forum ).

That may give a better idea of the installation , particularly any narrative at the bottom of the page

Re: Router set up

ank5373 — Tue, 25 Apr 2023 12:43:32 GMT

Thanks MisterW

I find the following status on the BT Broadband checker site:-

Our records show the following FTTP network service information for these premises:-Multi Dwelling Unit Residential UG Feed with no anticipated issues.

ONT exists with no active service. A spare port is available. Network is at capacity so a new ONT cannot be ordered.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

Re: Router set up

MisterW — Tue, 25 Apr 2023 12:55:41 GMT

ONT exists with no active service.

Well that says the Openreach system is convinced there's already an ONT! Hence the system wnats to check its working.

You're going to have to play hunt the ONT I'm afraid, or at least try and establish where it was or should be, in case someone removed it previously.

Have you got any other sockets in the apartment ?

I wonder if the ONT has been installed in a common utilities area and an ethernet connection wired to sockets in apartments ?

Failing that you're going to have to check where the fibre comes into the building (its underground according to the checker) so there should be an obvious cable or CSP box on the outside ( at ground level ) and then try and understand where it is routed inside the building.

Re: Router set up

ank5373 — Tue, 25 Apr 2023 14:31:35 GMT

Thanks MisterW.

The message that I got from Openreach says that on my selected activation date, Openreach wants me to

1)Power up the ONT

2)Switch on the router (once received)

3)Connect to ONT using ethernet cable supplied by Plusnet

Once it is done, I am supposed to check if everything is working.

In this regard, my confusion, how do I power up the ONT ? . As you rightly said, I may have to hunt down the ONT first and then check how to power it up ...

Regards

Anish

Re: Router set up

bmc — Tue, 25 Apr 2023 14:35:14 GMT

@ank5373

If there's an ONT in place then there should be power cord with it.

I think it's got to the stage where you need a PN member of staff to pick up on this thread and advise.

You could check how the Virgin cable enters your appartment to see if that provides any clue to to where an ONT may be.

Brian

Re: Router set up

ank5373 — Tue, 25 Apr 2023 14:41:40 GMT

Thanks bmc. Any idea how to get in touch with a PN staff?. I dont see a chat option.

Re: Router set up

bmc — Tue, 25 Apr 2023 14:49:01 GMT

@ank5373

Staff monitor the Forum and one should pick up this up in time.

Brian

Re: Router set up

James30 — Wed, 03 May 2023 11:04:30 GMT

Ey up @ank5373. How can I help, are you wanting to know about the ONT?