topic Re: What happens to my order? in My Order

What happens to my order?

naglya — Thu, 13 Apr 2023 16:21:56 GMT

Hello,

I have the Openreach fiber in the property.

I've ordered full fiber broadband at 1st April.

Now I see two different state of the order.

Mobile version show me that a problem was found, but desktop version doesn't show any problems. (see attach)

The URL is the same.

No any order changes for two week.

I'm ready to use my own router, but I don't have service activation.

How much longer do I have to wait for something to happen?

Why I must to waste time with you?

If you can't activate the broadband service, then say so, I'll find another broadband provider.

Re: What happens to my order?

MatthewWheeler — Mon, 17 Apr 2023 19:44:40 GMT

Hi @naglya

I'm sorry to hear that you've had no updates on your order.

It looks like we've raised this to our suppliers so they can investigate the records for your address.

As soon as we know more we'll be in touch

Re: What happens to my order?

naglya — Mon, 24 Apr 2023 10:37:27 GMT

Two more weeks have passed.
I have changes in my order: Your wireless broadband router order has been cancelled

What does it mean?

Re: What happens to my order?

naglya — Wed, 17 May 2023 08:44:44 GMT

I sent a claim three weeks ago.
Your employee called me and said that needed a visit from an engineer. Appointed May 16 for a visit. No one came or called yesterday.

The employee promised to keep it under control, but in this company, no one cares about customers.

Terrible service!
I should have read this forum before posting the order. I would never contact you!

AVOID THIS PROVIDER!

Re: What happens to my order?

MatthewWheeler — Wed, 17 May 2023 14:21:02 GMT

HI @naglya

I'm really sorry to hear this has happened and for the frustration and inconvenience caused.

I can see my colleague Chelsea in our High Level Escalations team has ownership of this for you and she'll be in touch soon

Re: What happens to my order?

naglya — Wed, 17 May 2023 16:10:15 GMT

Hi @MatthewWheeler

I have a great news!

Openreach guys visited me just now. And first that they asked me "Where is the Plusnet router?"😂

HA-HA-HA-HA!😂

I forward this question to Plusnet: Where is my router?

Plusnet couldn't send me router during a month and a half. Moreover, I see "Your wireless broadband router order has been canceled" status in my order.

Why did the Openreach guys come? Just look at the green led! They didn't do anything else.

!'ve waited more than three week for that.

I wanted to laugh about it with Chelsea, but she's not working today.