topic Re: Hub 2 not yet delivered in My Order

Hub 2 not yet delivered

Riverman23 — Thu, 20 Apr 2023 13:57:02 GMT

A couple of weeks ago (4th April) I ordered Fibre and was told a new Hub 2 would be sent out in 3-5 days - I have been billed for the Hub 2 postage, but haven't received the Hub 2 yet .

Any help would be appreciated...

😟

Re: Hub 2 not yet delivered

jab1 — Thu, 20 Apr 2023 14:08:18 GMT

@When is your connection due to go live - the Hubs are sent out to arrive 2-3 days prior?

Re: Hub 2 not yet delivered

Riverman23 — Thu, 20 Apr 2023 15:37:56 GMT

Go live date is the 5th of May

Re: Hub 2 not yet delivered

jab1 — Thu, 20 Apr 2023 15:40:35 GMT

If that is a confirmed date, then expect it any time from the 2nd - they are despatched to arrive a couple of days prior.

Re: Hub 2 not yet delivered

Riverman23 — Thu, 20 Apr 2023 17:59:15 GMT

Hmm, pretty sure it was 3-5 days from the order being placed as per

Hub 2 not delivered yet - Plusnet Community

Re: Hub 2 not yet delivered

jab1 — Thu, 20 Apr 2023 18:02:07 GMT

@Riverman23 Are you moving from another ISP/upgrading a Plusnet connection from ADSL to FTTC/Full Fibre?

Re: Hub 2 not yet delivered

Riverman23 — Thu, 20 Apr 2023 18:30:18 GMT

Jab1 - I'm upgrading from Plusnet ADSL to Full Fibre.

Re: Hub 2 not yet delivered

jab1 — Thu, 20 Apr 2023 18:38:06 GMT

Ah - it is all becoming clear. As you already have a Plusnet supplied modem/router (which one?) and moving to Full Fibre, this is treated as a 'New Supply' order, and the route for those is as one from another ISP. The Hub despatch is tied in with a confirmed installation date, and will be advised to you via email/text. They are sent as I said earlier to arrive 2/5 days before your Fibre installation date, and are sent via Royal mail Tracked 48hr.

Re: Hub 2 not yet delivered

willcutforth — Fri, 21 Apr 2023 10:41:16 GMT

@Riverman23 Got it sent out now for you anyway just so we don't have to rely on it automatically coming out.

Re: Hub 2 not yet delivered

Riverman23 — Fri, 21 Apr 2023 16:04:47 GMT

Many thanks for arranging this for me, I have now recvd a confirmation email - so looking good.

Re: Hub 2 not yet delivered

willcutforth — Sun, 23 Apr 2023 12:43:38 GMT

Awesome, glad to hear it! Let me know when you get it!