topic Re: Gift card email in My Order

Gift card email

Aruss2000 — Sun, 19 Feb 2023 17:32:48 GMT

Hi I upgraded to full fibre on the 9th of February but have not received my £60 gift card email?
Thanks

Re: Gift card email

csmith94 — Tue, 21 Feb 2023 11:22:20 GMT

Hi @Aruss2000

Thanks for reaching out over the forums, hope you're doing ok today

Your service went live on the 10th Feb, by the end of this week you'd be expecting to receive the email to claim the reward card. If not, drop a reply on this thread and we can then get this chased up for you.

Re: Gift card email

Aruss2000 — Thu, 06 Apr 2023 10:50:56 GMT

Please can you chase up as never recieved email.

thanks

Re: Gift card email

csmith94 — Thu, 06 Apr 2023 11:09:07 GMT

Thanks for letting me know @Aruss2000, I've sent this off to our cashback team to have a further look into. They'll be back in touch within 5 working days.