topic Re: Where is my router? in My Order

Where is my router?

Amyleigh1995 — Mon, 03 Apr 2023 19:20:40 GMT

Hi I ordered Friday and haven’t had a notification the the router has been dispatched as I got told it would either be Saturday or today, I’m due to go live on Thursday and this is urgent as my partner works from home 2 days a week. Is there anyway of finding an update on where it is for me?
Thanks

Re: Where is my router?

jab1 — Mon, 03 Apr 2023 19:27:31 GMT

@Amyleigh1995 The chances are it would be despatched today, in which case the notification (including tracking details) will be sent tomorrow.

Re: Where is my router?

Amyleigh1995 — Mon, 03 Apr 2023 19:28:51 GMT

Hi
Thank you for your reply, fingers crossed

Re: Where is my router?

Townman — Mon, 03 Apr 2023 22:17:24 GMT

@Amyleigh1995 wrote:
Hi I ordered Friday ... I’m due to go live on Thursday

That is uncharacteristically quick and I suggest optimistic ... but one never knows!

This must be a line restart rather than a working line take over which takes a minimum of 10 working days.

If there are no issues with the stopped line (is the voice service working) or the local FTTC cabinet, then indeed 5 days might be possible.

If this is FTTP to an existing ONT, this will be an interesting one to watch! We have seen a few cases where BTOR have insisted on installing a new ONT when there is already a serviceable ONT in the premises.