topic No Broadband New Customer in My Order

No Broadband New Customer

Parks — Wed, 15 Mar 2023 20:14:29 GMT

My plusnet broadband was supposed to go live today, but as at 20:12 nothing. No activation email or text.

Does anyone know how long it takes to be connected? Never had an issue before when changed ISPS.

I’m now regretting leaving Sky as couldn’t speak with anyone at plusnet at 5 today. It’s just rang and rang. Very poor experience so far!

Re: No Broadband New Customer

jab1 — Wed, 15 Mar 2023 20:26:33 GMT

@Parks Your connection could go live any time up to 23.59 today. Have you definitely lost your SKY one?

Re: No Broadband New Customer

Parks — Wed, 15 Mar 2023 20:33:15 GMT

Sky was deactivated this morning, which is even more annoying.

Re: No Broadband New Customer

jab1 — Wed, 15 Mar 2023 21:30:16 GMT

In which case, you should be up by tomorrow.

Re: No Broadband New Customer

Baldrick1 — Wed, 15 Mar 2023 22:41:55 GMT

Moderators Note

This topic has been moved from Broadband to My Order

Re: No Broadband New Customer

willcutforth — Thu, 16 Mar 2023 19:00:03 GMT

I can see this is now active. Is everything ok from your side @Parks ?

Re: No Broadband New Customer

Parks — Thu, 16 Mar 2023 19:01:03 GMT

All is perfect now thank you

Re: No Broadband New Customer

willcutforth — Thu, 16 Mar 2023 19:16:27 GMT

Awesome, glad to hear it. You know where we are if you need us.

Re: No Broadband New Customer

Michellellew — Fri, 17 Mar 2023 12:12:58 GMT

Me too! Still waiting since Tuesday. Landline working but no broadband. So frustrating as live quite rural, very limited mobile phone signal and very patchy 4g. Have to drive to nearest cafe to use their wifi to email invoices for husband’s business. The order is stuck whatever that means, though have to say operators are sympathetic

Re: No Broadband New Customer

jab1 — Fri, 17 Mar 2023 12:25:26 GMT

@Michellellew Welcome to the forums. 'Order stuck' usually means BTw/Openreach have messed up somewhere, and as they are a law unto themselves, there is little that anyone else can do, other than continue chasing (and being fobbed off).

Was this a new installation, or a transfer from another ISP?

Re: No Broadband New Customer

Michellellew — Fri, 17 Mar 2023 13:53:31 GMT

Hi, it’s a transfer from EE. I’m now not really confident with plusnet as a provider, I had to contact them as no router had arrived then was told my broadband could go through old router until new one arrived which it appears is not possible. New router has arrived by 24 hr post which is great but still no connection and a houseful arriving later for the weekend. Not a serious problem on the grand scale of things but still really irritating.

Re: No Broadband New Customer

jab1 — Fri, 17 Mar 2023 16:14:45 GMT

Sorry for the late reply, @Michellellew . The fact your PN Hub has arrived suggests that your order completion is imminent. Have you checked open and closed tickets here: https://www.plus.net/member-centre/login?p=search , to see if there is any further detail?