topic Re: Broadband not activated as promised in My Order

Broadband not activated as promised

MandyPick — Thu, 09 Mar 2023 00:32:20 GMT

My broadband should have been activated 8th March according to my text from Plusnet.
It is now past midnight and it's not working.
I need to work from home and have no internet.
Please help!

Re: Broadband not activated as promised

Lesb872 — Thu, 09 Mar 2023 00:44:34 GMT

I'm in the same boat, my fibre and landline were supposed to activated up to 11:59pm on the 8th too, I got an automated message about 7 min after here (https://www.plus.net/wizard/?p=search&view_by=7days&from=dd) saying "there's been problem progressing your broadband order" and support team member will pick it up when they can. Might be worth checking that page for any new tickets.

Re: Broadband not activated as promised

MandyPick — Thu, 09 Mar 2023 00:44:26 GMT

Thanks but that just takes me to a page that says 'you can no longer ask a question through Help Assistant'

Re: Broadband not activated as promised

Lesb872 — Thu, 09 Mar 2023 00:45:06 GMT

I updated the link, it might work now, plusnets website sucks

Re: Broadband not activated as promised

MandyPick — Thu, 09 Mar 2023 00:49:14 GMT

Thank you - yes I now see
"There's been a problem progressing your broadband order.
We'll get some more information on the problem and update this ticket with details as soon as we have them.
[internal note]
Check status in Install Diary and progress."
So I'm now without broadband and can't work tomorrow(or should I say today!)
Can anyone advise what this 'problem' might be?

Re: Broadband not activated as promised

MandyPick — Thu, 09 Mar 2023 11:48:26 GMT

Is anyone from Plusnet able to provide an update for me? Apparently the ticket is still waiting to be assigned to someone.
Seriously starting to regret my decision to switch to Plusnet....

Re: Broadband not activated as promised

MandyPick — Fri, 10 Mar 2023 10:31:20 GMT

So I am now being told to check back on the 15th - a FULL WEEK after my broadband was supposed to go live!! It appears someone forgot to assign an engineer
This is appalling service 😡
I will be advising everyone who may be thinking of joining Plusnet to think again

Re: Broadband not activated as promised

dlucasandsons — Fri, 10 Mar 2023 16:00:22 GMT

It's unfortunately because the Openreach engineers that get assigned to provisioning and the Plusnet provisioning team themselves are impacted heavily by the recent weather in the UK. Openreach are having to allocate most engineer resource to fault / network repair over activations and provisioning

It's disappointing but unfortunately it's affecting multiple providers, not just Plusnet.

Re: Broadband not activated as promised

MandyPick — Fri, 10 Mar 2023 17:23:17 GMT

It is Plusnet who didn't make sure someone on their team actioned the order to make sure an engineer was available on the 8th - the date I was told my order would be complete - the bad weather didn't come until yesterday/today!
So I'm afraid that's not really a good enough excuse

Re: Broadband not activated as promised

MandyPick — Mon, 13 Mar 2023 17:49:49 GMT

Pleased to say that following the help of the Plusnet twitter team my broadband is up and running today - only 5 days late!! I am apparently entitled to £5.50 per day compensation though