Order delayed. What's going on?

tootsienoodle — Fri, 10 Mar 2023 13:12:48 GMT

Hi there,

My broadband was meant to go live yesterday, but instead I had a message saying "There's been a problem progressing your broadband order."

Another message popped up later in the evening saying "Assigning ticket to workflow to be actioned 255".

I know there's been a few other people with similar issues in the last few days but I haven't seen any replies from plusnet themselves - is there a common reason for this happening? And how long is it likely to be before there's an update? Do I need to be doing anything to progress the order myself?

I'm using mobile data at the moment and trying to ration it, but it's difficult not even knowing how long I need to ration for!

Any help would be hugely appreciated; thank you in advance.

Re: Order delayed. What's going on?

csmith94 — Mon, 13 Mar 2023 15:27:41 GMT

Hi @tootsienoodle

I'm really sorry to hear your order has been delayed, it's the last thing you want to hear when switching over to a new provider. An email was sent across to you on the 10th March with an update on the this, did you see the email with the info?

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Order delayed. What's going on?

Re: Order delayed. What's going on?