topic Re: Order due for activiation today but stuck on ACTIVATING YOUR LINE in My Order

Order due for activiation today but stuck on ACTIVATING YOUR LINE

sundusroy — Thu, 09 Mar 2023 08:28:22 GMT

Hello,

My order is due for activation today (9th).

I have my Plusnet equipment. The connection doesn't go online however and the order status shows as:

ACTIVATING YOUR LINEBroadband orders typically take a week to complete. Your broadband order should complete on (strCustActivationDate). Please note that this date can sometimes change. We'll let you know if this happens.

Any indication how long before my connection is online?

Re: Order due for activiation today but stuck on ACTIVATING YOUR LINE

Lesb872 — Thu, 09 Mar 2023 11:35:09 GMT

it can take anytime up to 11:59pm, but me and another customer were also supposed to be activated yesterday but nothing happened, so I wouldn't hold your breath.

Re: Order due for activiation today but stuck on ACTIVATING YOUR LINE

SammyM — Thu, 09 Mar 2023 13:37:25 GMT

Hiya @sundusroy,

I have checked your order and it has been completed and you have an active connection.

How has the connection been today?

Re: Order due for activiation today but stuck on ACTIVATING YOUR LINE

sundusroy — Thu, 09 Mar 2023 14:42:31 GMT

All good now thanks, it became operational a few hours after my message.

Re: Order due for activiation today but stuck on ACTIVATING YOUR LINE

SammyM — Thu, 09 Mar 2023 14:46:36 GMT

Fantastic news, woop!! woop!!

Get back to us if you need any further help, have a lovely weekend and keep toasty