topic Cancelled order in My Order

Cancelled order

harrym — Wed, 01 Mar 2023 23:00:28 GMT

Hello,

I placed an order for a plusnet mobile (Order Reference - 3337544) and 3 days later got a message that says

> Unfortunately, we’ve not been able to proceed with your order based on the details you provided during sign-up.

Can someone help with what this typically means? I can't think of anything that would have gone wrong here.

Thanks in advance,

Harry

Re: Cancelled order

jab1 — Thu, 02 Mar 2023 08:23:00 GMT

Ring Plusnet and ask them.

Re: Cancelled order

adamwalker — Thu, 02 Mar 2023 14:51:59 GMT

Hi Harry,

This can happen if there's been an issue either with credit checks or some of the details submitted to us, please feel free to send me a PM with your mobile number and I'll take a look for you.