topic Re: Order Update? in My Order

Order Update?

Tracey848 — Fri, 24 Feb 2023 11:55:12 GMT

Just wanted to get an update on my broadband order

Have not heard anything since i ordered the upgrade

Re: Order Update?

jab1 — Fri, 24 Feb 2023 12:01:23 GMT

@Tracey848 When did you order the upgrade? From what to what? Have you checked your Members Centre for tickets?

Re: Order Update?

Tracey848 — Fri, 24 Feb 2023 12:04:14 GMT

theres only an ancient ticket from last August which i think they forgot to close, nothing new

Re: Order Update?

jab1 — Fri, 24 Feb 2023 12:08:20 GMT

Ok. And the other questions?

Re: Order Update?

Tracey848 — Fri, 24 Feb 2023 12:37:43 GMT

i placed the upgrade a week ago and it was due to kick in today but so far nothing. i know it could be at any time but the last time this happened, there was no news until i asked. turned out the cabinet was full on that occasion

Re: Order Update?

jab1 — Fri, 24 Feb 2023 12:44:12 GMT

So, are you upgrading from from Fibre Unlimited to Fibre Unlimited Extra, or to Full Fibre?

Re: Order Update?

Tracey848 — Fri, 24 Feb 2023 12:52:09 GMT

I moved house in September and i signed up for unlimited FTTC but was told the cabinet was full, so had to settle for copper. I have checked the cabinet status every week since then and last week, the cabinet said space was available. When I checked the plusnet website, it confirmed i could upgrade. So now i just want confirmation that its going to happen today as stated.

Re: Order Update?

jab1 — Fri, 24 Feb 2023 12:56:56 GMT

Ah, OK. If you have not received any confirmed notification, I would call Plusnet as a move from ADSL to FTTC requires Openreach involvement, and they are a little behind with operations. It sounds as though your upgrade may have been delayed.

Re: Order Update?

Tracey848 — Fri, 24 Feb 2023 13:03:23 GMT

its just a shame you have to call them for everything. the live chat used to be great in the past but now its useless

Re: Order Update?

adamwalker — Mon, 27 Feb 2023 12:44:26 GMT

Hi @Tracey848 I've just checked and your upgrade is set to go ahead on 1/3/23 this is as Openreach weren't able to commit to the date of 24/2/23 that we'd originally requested.

Re: Order Update?

Tracey848 — Wed, 01 Mar 2023 13:45:27 GMT

Hi Adam

that's great thanks. one of your colleagues confirmed this on the phone.

i hope everything goes well, as i have just checked the availability for the cabinet and it no longer says available.

i don't suppose you have any updates?

Re: Order Update?

adamwalker — Wed, 01 Mar 2023 14:25:29 GMT

Hi Tracey! I've just had a look for you and your connection is still due to go live today, it can do so at any time right up until 23:59.