topic Re: Order delayed - new customer in My Order

Order delayed - new customer

MagicAl — Mon, 27 Feb 2023 17:26:54 GMT

I placed an order last week to transfer my broadband service to Plusnet from TalkTalk. I was expecting the switch to go through on 10th March.

I've now received a text saying that my broadband order has been delayed, but giving no reason for this or timescale for it to be resolved. So I don't know whether there are good technical reasons for the delay, or whether it's a case of TalkTalk trying to scupper the transfer. I've had a couple of missed calls from a number which seems to belong to the TalkTalk retentions team according to a google search, but I haven't spoken to them and don't particularly wish to if I can help it.

Don't really want to wait in a long phone queue racking up PAYG mobile phone charges to find out what's going on. Can someone please advise?

Re: Order delayed - new customer

MisterW — Tue, 28 Feb 2023 07:44:25 GMT

The customer service line is a freephone number 0800-432-0200 , so you should not be charged , even on mobike PAYG

Re: Order delayed - new customer

adamwalker — Tue, 28 Feb 2023 14:25:21 GMT

Hi @MagicAl I'm sorry about the delay, I've just checked and it looks like you've decided to cancel. I hope everything works out with your new provider and do shout up if there's anything else we can do for you.