topic Re: Not received £50 reward card in My Order

Not received £50 reward card

pimpernel — Sat, 25 Feb 2023 21:29:04 GMT

My account went haywire for some unknown reason before Christmas when upgrading to fibre.. That has now been rectified but I have not yet received any communication re my £50 reward card for getting this upgrade.

Help please!

Re: Not received £50 reward card

adamwalker — Mon, 27 Feb 2023 12:57:59 GMT

Hi there, I'm sorry that you still don't have your reward card.

I've sent an escalation through to our billing team to chase this up, I'll get back to you with an update as soon as I've received a response.

Re: Not received £50 reward card

pimpernel — Sun, 12 Mar 2023 22:17:57 GMT

Any progress on this yet?

Re: Not received £50 reward card

willcutforth — Mon, 13 Mar 2023 15:51:31 GMT

Hey there @pimpernel I am putting this on hold until Adam is in tomorrow as he will get the update and be able to inform you of this.

Re: Not received £50 reward card

adamwalker — Sat, 18 Mar 2023 11:51:49 GMT

Hi Pimpernel, sorry for us taking a long while to get back to you about this. I've just sent you a PM, please get back to me when you can.

Re: Not received £50 reward card

pimpernel — Sun, 19 Mar 2023 10:24:22 GMT

What you have said in email is quite acceptable. Many thanks for assistance.

Re: Not received £50 reward card

adamwalker — Sun, 19 Mar 2023 11:15:01 GMT

Not a problem, that's all been arranged and should get to you in the next 10 working days.