topic Delayed Order Text.. No information in My Order

Delayed Order Text.. No information

billybunnyuk — Tue, 14 Feb 2023 09:22:20 GMT

Hi.. My broadband is due to go online on the 24th Feb
I got a text to say its delayed but no further information and the shortcut provided in the text takes me nowhere useful. I also seem to be getting no emails (even when it says also sent by email).

Re: Delayed Order Text.. No information

Longliner — Tue, 14 Feb 2023 14:28:05 GMT

There can be many reasons for this, such as Openreach schedule re-arrangement. I suggest you phone Plusnet as the staff cannot always monitor this forum as closely as they would like.

Re: Delayed Order Text.. No information

MatthewWheeler — Thu, 16 Feb 2023 09:13:53 GMT

Hi @billybunnyuk

I'm sorry to hear that you've had texts stating your orders have been delayed. It looks like the message you received was a hangover from the original orders.

I can confirm the new orders placed are going through fine and good for the 23rd