topic Re: Text about order delayed in My Order

Text about order delayed

baredollar — Mon, 06 Feb 2023 20:08:14 GMT

Placed an order last week and have received a text notifying me that my order is delayed.

Cant find anything wrong with the order online, other than this strange text for the activation date:

'Broadband orders typically take a week to complete. We're waiting for confirmation that your broadband order, due {strCustActivationdate}, has completed.'

Can someone check if there is an issue with the order, so I'm not left without internet?

Re: Text about order delayed

csmith94 — Tue, 07 Feb 2023 17:12:55 GMT

Hi @baredollar

Thanks for reaching out over the Forums, I've been checking over your account and found there was a slight issue getting your orders through. This has now been resolved and I've been able to replace your orders today.

An activation date date will be confirmed within the next 24 - 48 working hours via email & text.

Re: Text about order delayed

baredollar — Tue, 07 Feb 2023 23:59:24 GMT

Thank you for the quick reply. I now have an order switch date of the 27th. But my current supplier (BT) has emailed me saying the service will switch on the 22nd. Am I going to have 5 days without service? Thanks.

Re: Text about order delayed

csmith94 — Wed, 08 Feb 2023 17:56:24 GMT

No at all @baredollar, your cancellation date for your current provider has updated to cancel on the same day as we takeover so you're not without service

Re: Text about order delayed

baredollar — Sat, 25 Feb 2023 10:07:42 GMT

And just as I thought, my BT Internet service has been cut off and my Plusnet hasn't started. So now I have to pay large prices tethering through my mobile, so I can work. That not a 'switch' is it.