https://community.plus.net/t5/My-Order/Package-changed-to-full-fibre-on-the-18-01-23-charged-but-no/m-p/1908801#M27302 <P>Hi,&nbsp;</P> <P>I had my internet package changed from fibre broadband to full fibre on the 18th of Jan. They charged me for the delivery of a new router and booked an engineer.&nbsp;</P> <P>&nbsp;</P> <P>However, I have not received any notifications when my new hub will arrive nor any notification whether the change is successful as no order can be tracked on my account.&nbsp;</P> <P>&nbsp;</P> <P>Is there any kind soul that can help me, please?&nbsp;</P> Tue, 07 Feb 2023 13:10:59 GMT TxSquare 2023-02-07T13:10:59Z https://community.plus.net/t5/My-Order/Package-changed-to-full-fibre-on-the-18-01-23-charged-but-no/m-p/1908801#M27302 <P>Hi,&nbsp;</P> <P>I had my internet package changed from fibre broadband to full fibre on the 18th of Jan. They charged me for the delivery of a new router and booked an engineer.&nbsp;</P> <P>&nbsp;</P> <P>However, I have not received any notifications when my new hub will arrive nor any notification whether the change is successful as no order can be tracked on my account.&nbsp;</P> <P>&nbsp;</P> <P>Is there any kind soul that can help me, please?&nbsp;</P> Tue, 07 Feb 2023 13:10:59 GMT https://community.plus.net/t5/My-Order/Package-changed-to-full-fibre-on-the-18-01-23-charged-but-no/m-p/1908801#M27302 TxSquare 2023-02-07T13:10:59Z https://community.plus.net/t5/My-Order/Package-changed-to-full-fibre-on-the-18-01-23-charged-but-no/m-p/1908961#M27313 <P>Hi there, I've just checked over your account and can see that the upgrade is set to take place on 24/2/23.</P> <P>&nbsp;</P> <P>We send out the router a day or two prior to activation so that's set to reach you in time for that going ahead.&nbsp;</P> <P>&nbsp;</P> Wed, 08 Feb 2023 09:46:51 GMT https://community.plus.net/t5/My-Order/Package-changed-to-full-fibre-on-the-18-01-23-charged-but-no/m-p/1908961#M27313 adamwalker 2023-02-08T09:46:51Z