Moving home delays

Bakerj93 — Tue, 07 Feb 2023 09:32:53 GMT

Hello all,

I called around a couple of weeks ago to inform PN I'd be moving home and to transfer my broadband over to the new property. I was told it didn't have an active line and would need an Openreach engineer to visit. I was told the appointment would be on the 6th February (Yesterday).

However yesterday no engineer arrived so I called PN to inform them only to be told there is an issue with routing to the new property? However I received no correspondence regarding this? despite being told several emails had been sent to me but I can confirm I've had no communications since I took out the new contract for the home move.

So I'm a little in the dark as to what the issue is and when I can expect the issue to be resolved? So any information or help would be much appreciated.

Re: Moving home delays

adamwalker — Wed, 08 Feb 2023 08:54:55 GMT

Hi there, I'm sorry about the delay. I've checked your account and can see we responded yesterday afternoon confirming an appointment with you.

topic Moving home delays in My Order

Moving home delays

Re: Moving home delays