topic Search order number in My Order

Search order number

ED4 — Mon, 06 Feb 2023 19:20:17 GMT

I have a 14 digit order no. placed for FTTP can I search using the order number anywhere to check for any progress etc

Re: Search order number

Gandalf — Mon, 06 Feb 2023 19:24:43 GMT

Does the order reference begin with VOL and/or did we sign you up to BT for FTTP by any chance?

Re: Search order number

jab1 — Mon, 06 Feb 2023 19:26:41 GMT

You would be better logging into your account and checking for open/closed tickets via this link: https://www.plus.net/member-centre/login?p=search

Re: Search order number

ED4 — Mon, 06 Feb 2023 19:27:31 GMT

No it doesnt begin with any letters. I am with BT and am in the process of switching to plusnet but it seems to be a long wait

Re: Search order number

jab1 — Mon, 06 Feb 2023 19:28:31 GMT

In that case, try my link.

Re: Search order number

ED4 — Mon, 06 Feb 2023 19:31:05 GMT

i have tried that and the only info message i can see is order in process

Re: Search order number

jab1 — Mon, 06 Feb 2023 19:33:43 GMT

OK. When did you place the order with Plusnet?

Re: Search order number

ED4 — Mon, 06 Feb 2023 19:38:14 GMT

approx 2 weeks ago now, i originally cancelled my BT account however I was then told by plusnet that i needn't have done so as this resulted in an open order on my openreach account. i have since ceased the cancellation with BT over a week ago now.

Re: Search order number

jab1 — Mon, 06 Feb 2023 19:40:40 GMT

Ah, that will have caused a slowdown in the transfer. My suggestion is to ring Plusnet and ask what is happening.

Re: Search order number

ED4 — Mon, 06 Feb 2023 19:43:40 GMT

ok thanks

Re: Search order number

Gandalf — Tue, 07 Feb 2023 09:57:30 GMT

Thanks for the info @ED4

I've had a gander at your order and can see we're due to transfer your FTTP service on the 17th of February. The transfer can take anytime up to midnight to complete.

We'll drop you an email and text once the service is ready to use.

Re: Search order number

ED4 — Fri, 24 Feb 2023 09:35:34 GMT

My broadband has gone live for over a week now however I am still unable to manage my account etc as the message reads order still being processed ?

Re: Search order number

willcutforth — Fri, 24 Feb 2023 14:13:47 GMT

Hey there @ED4 thanks for bringing this to our attention. I can see someone has sorted this for you today. Am I right in thinking that?