https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907620#M27121 <P>Hiya @flowle,&nbsp;</P> <P>&nbsp;</P> <P>The order is due to complete today and is on track. There will be a short downtime while the engineer swaps over your service.&nbsp;</P> <P>&nbsp;</P> <P>It will complete by midnight today.&nbsp;</P> Mon, 30 Jan 2023 12:14:45 GMT SammyM 2023-01-30T12:14:45Z https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907590#M27113 <P>As a new customer I have a go live date of today and my old supplier has turned thier service off, so now left with no broadband at all and trying to work from using my mobile data.</P> Mon, 30 Jan 2023 10:24:42 GMT https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907590#M27113 fowle 2023-01-30T10:24:42Z https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907593#M27114 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/117858">@fowle</a> I know you have posted in the Full Fibre board, but are you actually having that installed, or is this merely an FTTC to FTTC transfer? If so, the fact that your old ISPs connection has ceased would indicate that the transfer is happening, but note that it can take up to 23.59 of your transfer date for all the actions to complete - although this usually happens quicker. </P> Mon, 30 Jan 2023 10:35:29 GMT https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907593#M27114 jab1 2023-01-30T10:35:29Z https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907602#M27115 <P>It is a transfer</P> Mon, 30 Jan 2023 11:16:40 GMT https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907602#M27115 fowle 2023-01-30T11:16:40Z https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907608#M27117 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;" data-darkreader-inline-bgimage="" data-darkreader-inline-bgcolor="" data-darkreader-inline-border-top="" data-darkreader-inline-border-right="" data-darkreader-inline-border-bottom="" data-darkreader-inline-border-left="" data-darkreader-inline-boxshadow=""><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from Full Fibre to My Order</P> </DIV> Mon, 30 Jan 2023 11:25:12 GMT https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907608#M27117 dvorak 2023-01-30T11:25:12Z https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907609#M27118 <BLOCKQUOTE><HR /><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/117858">@fowle</a>&nbsp;wrote:<BR /> <P>It is a transfer</P> <HR /></BLOCKQUOTE> <P>OK - so just be patient, if nothing has changed by around 9M, post back.</P> <P>Have you connected the Plusnet Hub, or are you using a third-party kit?</P> Mon, 30 Jan 2023 11:37:35 GMT https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907609#M27118 jab1 2023-01-30T11:37:35Z https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907611#M27119 <P>Connected the plusnet hub and the light goes from green to orange</P> Mon, 30 Jan 2023 11:39:58 GMT https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907611#M27119 fowle 2023-01-30T11:39:58Z https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907612#M27120 <P>OK - leave that connected, wait - as advised earlier - and see what happens. If you are moving from a different ISP, there are changes required in the BTw/OR routing as well as the need for the PN systems.</P> Mon, 30 Jan 2023 11:43:06 GMT https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907612#M27120 jab1 2023-01-30T11:43:06Z https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907620#M27121 <P>Hiya @flowle,&nbsp;</P> <P>&nbsp;</P> <P>The order is due to complete today and is on track. There will be a short downtime while the engineer swaps over your service.&nbsp;</P> <P>&nbsp;</P> <P>It will complete by midnight today.&nbsp;</P> Mon, 30 Jan 2023 12:14:45 GMT https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907620#M27121 SammyM 2023-01-30T12:14:45Z https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907622#M27122 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/52988">@SammyM</a> - as I think I advised the OP earlier.<span class="lia-unicode-emoji" title=":winking_face:">😉</span></P> Mon, 30 Jan 2023 12:16:21 GMT https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907622#M27122 jab1 2023-01-30T12:16:21Z https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907626#M27123 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/18089">@jab1</a>&nbsp;yes you did advise the same.</P> Mon, 30 Jan 2023 12:26:20 GMT https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907626#M27123 fowle 2023-01-30T12:26:20Z https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907627#M27124 <P>You did <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/18089">@jab1</a> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@13ACAF1B4DB3038AD540E11CDD6AB984/images/emoticons/cheesy.gif" alt="Cheesy" title="Cheesy" /> I was just being your backup haha</P> Mon, 30 Jan 2023 12:29:10 GMT https://community.plus.net/t5/My-Order/Left-with-no-broadband/m-p/1907627#M27124 SammyM 2023-01-30T12:29:10Z