topic Re: Payment taken 10 days before service live? One third of a month overcharged in My Order

Payment taken 10 days before service live? One third of a month overcharged

phin — Sat, 28 Jan 2023 16:54:17 GMT

I've already been billed (on the 19th) for my fibre broadband yet the service isn't due to go live until the 30th. That's one third of a month paid for and not delivered. Doesn't seem right or fair to me. Is this standard practice?

Re: Payment taken 10 days before service live? One third of a month overcharged

jab1 — Sat, 28 Jan 2023 17:08:45 GMT

@phin Is this the initial payment at order placement? If so, that will cover you for the first months use, from whatever date your connection actually goes live - you pay one month in advance for phone and broadband.

Re: Payment taken 10 days before service live? One third of a month overcharged

MisterW — Sat, 28 Jan 2023 17:13:09 GMT

IIRC you pay for the first months service when you place the order. Your billing cycle will not start until the service goes live. So your advance payment covers a month from when your service goes live. If your service goes live in two stages e.g phone line first and broadband later, then your first invoice will have a credit for the period that broadband wasn't available

Re: Payment taken 10 days before service live? One third of a month overcharged

phin — Sat, 28 Jan 2023 19:50:20 GMT

Ahh got it! I did wonder. Thank you!