topic Re: Switching day been and gone in My Order

Switching day been and gone

DaveH34 — Tue, 17 Jan 2023 09:01:53 GMT

Hi, I'm switching from John Lewis. Switch over day was yesterday but nothing seemed to happen, no messages, no outages. This morning everything is still working on JL as normal. As suggested elsewhere I tried the PN router this morning anyway, it briefly showed blue but then defaulted back to orange. Could someone check where the order process is at please.

Re: Switching day been and gone

Townman — Tue, 17 Jan 2023 12:21:14 GMT

Hi Dave,

A warm welcome to the forums.

The switch from JLP to pure Plusnet is very transparent, as there are no BT Wholesale broadband service changes involved. The fact that the router turned blue suggests that it did make a successful connection to something. Can you please check the router settings (follow the instructions with the router) to see if your Plusnet account name has been configured within the router.

Can you log into the Plusnet member centre OK? Dies your account password have any special characters?

Re: Switching day been and gone

DaveH34 — Tue, 17 Jan 2023 19:10:50 GMT

Hi, thanks for your reply. I've received phone switch over confirmation SMS today so it looks like we're just a day behind. No joy yet on the router but I guess I should leave it until midnight tonight now. JL broadband still working.

Re: Switching day been and gone

DaveH34 — Wed, 18 Jan 2023 07:11:38 GMT

No change this morning, JL still up, no connection to PL. Perhaps something will happen during the day. Off to work now so it'll have to wait again!

Re: Switching day been and gone

DaveH34 — Thu, 19 Jan 2023 08:59:26 GMT

Email just received...

Re: Switching day been and gone

MatthewWheeler — Thu, 19 Jan 2023 09:01:28 GMT

Hi @DaveH34

I'm really sorry for how long it's taken to get back to you. We've been quite busy recently so it's taking longer than we'd like to reply.

Unfortunately, some more manual work was needed to get everything up and running but this has been done now.

If you connect up the Hub 2 router you'll be able to get online

Re: Switching day been and gone

DaveH34 — Thu, 19 Jan 2023 09:05:08 GMT

No worries, thanks for the reply. Just joined a meeting (JL still working for now), will make the switch asap!! Old router on its last WiFi legs so keen to get switched over!!

Re: Switching day been and gone

MatthewWheeler — Thu, 19 Jan 2023 10:10:31 GMT

No problem at all @DaveH34

Let us know how you get on

Re: Switching day been and gone

DaveH34 — Thu, 19 Jan 2023 10:25:21 GMT

All up and running, as easy as plugging it in as you said. 👍

Should anyone else find themselves here mid JL to PN switch, I think what I've learned is the switch process from JL can run a little differently than the true provider switch process (JL provided by PN). The JL broadband keeps working until and indeed beyond PN broadband being ready, the changeover might take a few days longer than email/SMSs might suggest but it's very quick and straightforward to swap over when it does come.