topic Re: Router not arrived in My Order

Router not arrived

FrankieL — Sun, 15 Jan 2023 11:48:08 GMT

I recieved a text on Tuesday my router has been ordered as my wifi was due to go live on the Friday. I rang plus net to say my buzzer does not work on my building and if they could add my number they said they can’t and that I would get a text from Royal Mail with tracking and a delivery date which i Still have not. I then received a text that my wifi is live but I still do not have a router and not sure if they tried to deliver it or what is going on with the parcel as no Royal Mail slip has been left through the main door

Re: Router not arrived

jab1 — Sun, 15 Jan 2023 11:51:14 GMT

@FrankieL Hubs are sent out by Tracked Delivery - check your emails, including the 'spam' for a notification of despatch, this will include the tracking number.

Re: Router not arrived

MisterW — Sun, 15 Jan 2023 12:11:03 GMT

@FrankieL and if you cant find any emails, Then check your account for 'closed questions' as the tracking number should be there.

Login to the member centre then go to https://www.plus.net/wizard/?p=search and then use the drop down to view closed questions.

Re: Router not arrived

FrankieL — Sun, 15 Jan 2023 13:04:25 GMT

Hi I have checked that and there is still no tracking number for the router

Re: Router not arrived

MisterW — Sun, 15 Jan 2023 13:11:10 GMT

In that case it looks like something has gone wrong with the automated despatch of the router. I'm sure of the help team will pick this up ( but probably not today )

In the meantime do you have access to any other routers that may work ?

Make/ model will help as will what broadband product you have ordered

Re: Router not arrived

FrankieL — Sun, 15 Jan 2023 15:53:17 GMT

Hi I have just signed up to plus net I was with talk talk before so I only have a talk talk router

Re: Router not arrived

jab1 — Sun, 15 Jan 2023 16:00:32 GMT

@FrankieL That will be of no use on Plusnet - it is locked to TT.

Re: Router not arrived

MisterW — Sun, 15 Jan 2023 16:23:36 GMT

@FrankieL I'd suggest giving support another call to check the router has been despatched.

Re: Router not arrived

Longliner — Sun, 15 Jan 2023 18:11:41 GMT

@FrankieL If you are desperate for a connection, maybe working from home, have a look at Gumtree or ebay for a BT HH6 in your area. It works well with Plusnet and you can keep it as a spare when your router does arrive. Unfortunately between strikes last month, the Christmas rush and last week's cyberattack Royal Mail is in an even bigger mess than usual so it might be worth spending £15-£20 for this standby.

Mike

Re: Router not arrived

willcutforth — Mon, 16 Jan 2023 12:09:25 GMT

Hey there @FrankieL

I can see you spoke to Danny over the phone yesterday, is it all sorted or do you need anything else at the minute?