topic Re: No activation date in My Order

No activation date

CammyHW — Mon, 09 Jan 2023 14:55:18 GMT

Good afternoon.

I have just checked my order tracker for my broadband order and noticed that I still do not have an activation date for when the service is due to go live. Any ideas on when this will be because I’ve already had to wait a week.

Cheers!

Re: No activation date

Townman — Mon, 09 Jan 2023 15:02:54 GMT

You might find some deatils on your new account by looking at the closed tickets. See the link below.

You will be processed as a new customer and generally the lead-time is 10 working days.

{srtcustactivationdate}

CammyHW — Tue, 10 Jan 2023 16:21:34 GMT

Good afternoon, today is the day my broadband is due to go live however when I went to check the order tracker it is coming up with {srtcustactivationdate}. Does this mean that my services won’t go active today? Thanks!

Moderator's Note

This post has been appended to the related issue. Cross posting causes delays, confusion and is against Forum rules

Re: {srtcustactivationdate}

Townman — Tue, 10 Jan 2023 16:46:39 GMT

Your previous posts suggest that the new account was set up around the 3rd Jan.

Service commissioning typically takes 10 working days, so expect that to be around 17th Jan.

Did you look at your ticket history as guided to do so in post #2?

Re: No activation date

adamwalker — Wed, 11 Jan 2023 10:07:34 GMT

Hi CammyHW, can you send me a PM with your username please so I can have a look into it for you?

Adam