topic Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered in My Order

Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered

Chris_noon1 — Sun, 08 Jan 2023 21:40:06 GMT

Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered. Ordered Full Fibre on the 17th December. Where is the new Hub / Router / Modem? Thank you.

Re: Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered

Baldrick1 — Sun, 08 Jan 2023 22:46:55 GMT

Moderators Note

This topic has been moved from Full Fibre to My Order

Re: Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered

Baldrick1 — Sun, 08 Jan 2023 22:53:07 GMT

@Chris_noon1 Welcome to the Community forums

Hubs are shipped out by a tracked 24 hour service to arrive a day or two before the activation day. You should be advised when it is shipped.

Re: Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered

Chris_noon1 — Sun, 08 Jan 2023 22:54:49 GMT

Thank you for your answer. Very much appreciated.

Re: Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered

Townman — Mon, 09 Jan 2023 09:07:47 GMT

I would hope that you get a shipping notice by COB today. I would check your order progress - see the PN Ticket link below and look at both open and closed tickets.

BT delays will defer router dispatch, but such delays are not always communicated proactively.

Re: Full Fibre due to be activated on Thursday 12th January, but new Hub has not yet been delivered

Chris_noon1 — Mon, 09 Jan 2023 15:58:00 GMT

Thank you for this information.