topic Re: Router not yet reached in My Order

Router not yet reached

jjigz — Tue, 03 Jan 2023 18:20:04 GMT

Ive paid and subscribed to the PLUSNET broadband fibre connection on November and still i have not yet received my router.

Has anyone faced through the same issue?

Ive tried calling the customer support and im put on hold always

Re: Router not yet reached

dvorak — Tue, 03 Jan 2023 20:24:40 GMT

Moderators Note

This topic has been moved from Broadband to My Order

Re: Router not yet reached

willcutforth — Thu, 05 Jan 2023 11:01:54 GMT

Hey there @jjigz Happy New Year to you and your family 🥂

Please can you send me a PM with your address, and I will look into what's happening and to see if it was sent to the right one?

Re: Router not yet reached

Townman — Thu, 05 Jan 2023 11:10:50 GMT

Send a Personal Message

Support staff might ask for private information to be sent via a Personal Message (PM) which new users might not know how to do. Further to that, new users might not have sufficient ranking (Just Browsing, Browser and Interested) to send PMs. A user must have made 3 or more posts before they are allowed to send (or receive) a PM. Staff will usually endeavour to enable permissions to send PMs and then request the required information via a PM, but that might not always be practical.

Having attained the required ranking a PM is sent as follows:-

Click on the staff member's name in the left panel
Click on SEND PRIVATE MESSAGE on the right (or at the bottom when using a mobile device)

Note that PMs sent to one staff member of the help (social media) team are visible to all members of the help team, to provide support continuity across working rosters.