topic Re: Engineer arrived but didn't install, still stuck with no service in My Order

Engineer arrived but didn't install, still stuck with no service

mikepenny — Sat, 24 Dec 2022 14:55:45 GMT

I waited six weeks for the appointment and once he arrived he said he couldn't install today and would have to take some photos of the outside and arrange another appointment.

As someone who works from home I am stuck using my mobile data which is an extra expense and is far from ideal due to poor connectivity.

When can I expect the next appointment as I have heard nothing since?

Re: Engineer arrived but didn't install, still stuck with no service

bmc — Sat, 24 Dec 2022 15:59:13 GMT

@mikepenny

PN should / will receive a copy of the engineers report and provide an update here (if not be e-mail as well).

Brian

Re: Engineer arrived but didn't install, still stuck with no service

mikepenny — Mon, 26 Dec 2022 21:17:21 GMT

I can't seem to find an option for My Order, I have a message saying Your order is being processed after I have logged in

Re: Engineer arrived but didn't install, still stuck with no service

Townman — Tue, 27 Dec 2022 12:39:15 GMT

Use the PN Tickets link below to view open tickets and those closed withing the last 30 days.

Re: Engineer arrived but didn't install, still stuck with no service

mikepenny — Tue, 27 Dec 2022 12:47:01 GMT

Thank you, but after clicking the link it says no questions found.

Re: Engineer arrived but didn't install, still stuck with no service

Townman — Tue, 27 Dec 2022 12:49:26 GMT

Did you look at the closed ones?

Re: Engineer arrived but didn't install, still stuck with no service

mikepenny — Tue, 27 Dec 2022 12:56:12 GMT

Yes, it says you have no open questions, then under closed questions under 30 days it says no questions found

Re: Engineer arrived but didn't install, still stuck with no service

adamwalker — Thu, 29 Dec 2022 17:21:29 GMT

Hi @mikepenny, I'm really sorry about the poor experience with this and that it's taken us a long while to respond back to you.

I've checked over your account and it looks like it's too late for me to help but do please shout up and feel free to PM me if you need anything else.

Re: Engineer arrived but didn't install, still stuck with no service

Baldrick1 — Thu, 29 Dec 2022 22:48:59 GMT

Post split off to its own topic and re-titled

Re: Engineer arrived but didn't install, still stuck with no service

mikepenny — Fri, 30 Dec 2022 12:00:30 GMT

Hi Adam,

I have had my broadband connected this morning and router shows a blue light, but I have no internet connection, I have tried following the instructions on similar questions and have changed the username to the correct information but still no luck, does it have to be activated on your end?

Thanks,
Michael

Re: Engineer arrived but didn't install, still stuck with no service

RealAleMadrid — Mon, 02 Jan 2023 16:40:11 GMT

@mikepenny A moderator has split your thread so now there are 2 with the same title, rather confusing.

@adamwalker has requested you send him a PM with your username in the other thread message #3

https://community.plus.net/t5/My-Order/Re-Engineer-arrived-but-didn-t-did-not-call-first-as-requested/m-p/1903605#M26789

Re: Engineer arrived but didn't install, still stuck with no service

mikepenny — Mon, 02 Jan 2023 17:50:23 GMT

Hi, Openreach have now connected my router so I am all good now, thanks for your help

Re: Engineer arrived but didn't install, still stuck with no service

adamwalker — Wed, 04 Jan 2023 11:38:25 GMT

Hi @mikepenny, really glad to see that's sorted. Do shout up if there's anything else you need help with. - Adam