https://community.plus.net/t5/My-Order/Broadband-Order-Delayed-text-received-on-day-of-switch/m-p/1902996#M26717 <P>Cant help with how long it will/should take to get connected&nbsp; but your eligible for compensation.</P> <P>&nbsp;</P> <P><A href="https://www.plus.net/help/legal/automatic-compensation/" target="_blank">https://www.plus.net/help/legal/automatic-compensation/</A></P> <P>&nbsp;</P> <P>Personally I'd leave plugging the router in until you have more of a concrete date.</P> <DIV id="missed-appointments" class="accordion-heading" role="button" aria-controls="collapse-missed-appointments" aria-expanded="true" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="3. Missed appointments " data-interaction-state="open to close" data-interaction-text="3. Missed appointments " data-interaction-type="Toggle" data-parent="#accordion_copy-root" data-toggle="collapse"> <H2 class="heading-4 accordion-title regular" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="3. Missed appointments " data-interaction-state="Closed to Open" data-interaction-text="3. Missed appointments " data-interaction-type="Toggle"><BUTTON class="anchor accordion-button" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="3. Missed appointments " data-interaction-state="Closed to Open" data-interaction-text="3. Missed appointments " data-interaction-type="Toggle"><SPAN class="heading-text" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="3. Missed appointments " data-interaction-state="open to close" data-interaction-text="3. Missed appointments " data-interaction-type="Toggle">3. Missed appointments</SPAN></BUTTON></H2> </DIV> <DIV id="collapse-missed-appointments" class="accordion-collapse collapse in" aria-labelledby="missed-appointments" aria-expanded="true"> <DIV class="accordion-body"> <DIV class="xf-content-height"> <DIV class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--tablet--12 aem-Grid--tablet-wide--12 aem-Grid--phone--12 aem-Grid--phone-wide--12 "> <DIV class="text aem-GridColumn--phone-wide--none aem-GridColumn--default--none aem-GridColumn--tablet-wide--10 aem-GridColumn--offset--phone--0 aem-GridColumn--phone-wide--12 aem-GridColumn--offset--default--0 aem-GridColumn--tablet--12 aem-GridColumn--offset--tablet--0 aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--offset--phone-wide--0 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--offset--tablet-wide--0 aem-GridColumn--default--8 aem-GridColumn--tablet-wide--none"> <DIV class="tooltip-placeholder plusnet-rte pn-module-section " data-position="6"> <UL> <LI>Compensation will be due if your broadband and/or landline engineer misses the scheduled appointment or doesn’t attend in the confirmed appointment slot we gave you; or</LI> <LI>You've been given less than 24 hours' notice of a change or cancellation</LI> <LI>We'll pay you £26.24 for each missed appointment</LI> </UL> <DIV id="delayed-activation" class="accordion-heading" role="button" aria-controls="collapse-delayed-activation" aria-expanded="true" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="1. Delayed activation of your broadband and/or landline service" data-interaction-state="open to close" data-interaction-text="1. Delayed activation of your broadband and/or landline service" data-interaction-type="Toggle" data-parent="#accordion_copy-root" data-toggle="collapse"> <H2 class="heading-4 accordion-title regular" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="1. Delayed activation of your broadband and/or landline service" data-interaction-state="Closed to Open" data-interaction-text="1. Delayed activation of your broadband and/or landline service" data-interaction-type="Toggle"><BUTTON class="anchor accordion-button" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="1. Delayed activation of your broadband and/or landline service" data-interaction-state="Closed to Open" data-interaction-text="1. Delayed activation of your broadband and/or landline service" data-interaction-type="Toggle"><SPAN class="heading-text" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="1. Delayed activation of your broadband and/or landline service" data-interaction-state="open to close" data-interaction-text="1. Delayed activation of your broadband and/or landline service" data-interaction-type="Toggle">1. Delayed activation of your broadband and/or landline service</SPAN></BUTTON></H2> </DIV> <DIV id="collapse-delayed-activation" class="accordion-collapse collapse in" aria-labelledby="delayed-activation" aria-expanded="true"> <DIV class="accordion-body"> <DIV class="xf-content-height"> <DIV class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--tablet--12 aem-Grid--tablet-wide--12 aem-Grid--phone--12 aem-Grid--phone-wide--12 "> <DIV class="text aem-GridColumn--phone-wide--none aem-GridColumn--default--none aem-GridColumn--tablet-wide--10 aem-GridColumn--offset--phone--0 aem-GridColumn--phone-wide--12 aem-GridColumn--offset--default--0 aem-GridColumn--tablet--12 aem-GridColumn--offset--tablet--0 aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--offset--phone-wide--0 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--offset--tablet-wide--0 aem-GridColumn--default--8 aem-GridColumn--tablet-wide--none"> <DIV class="tooltip-placeholder plusnet-rte pn-module-section " data-position="5"> <UL> <LI>Compensation will be due if your service isn’t activated by 11.59pm on the date we promised you</LI> <LI>We'll pay you £5.25 for the missed activation day, and for every day after that until the day your service is activated</LI> <LI>If the activation is delayed because you've missed the appointment, the compensation calculation will stop. It will only start again if the activation isn’t completed during the next engineer visi</LI> </UL> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Wed, 21 Dec 2022 21:19:31 GMT iannewson 2022-12-21T21:19:31Z https://community.plus.net/t5/My-Order/Broadband-Order-Delayed-text-received-on-day-of-switch/m-p/1902979#M26712 <P>My plus net broadband is due to go live today and I received a text from Plusnet advising that my broadband order was delayed. Could I please receive confirmation on why I have received this message, how long of a delay I should expect and whether or not I should be connecting my new router. Please let me know if I need to provide any further information to expedite my query - my username is &lt;redacted&gt;.<BR /><BR />Many Thanks,<BR />Ramsey<BR /><BR /></P> <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><STRONG style="font-family: inherit; font-size: 10pt; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;">Moderator’s Note</STRONG><BR /> <P style="font-size: 10pt;">Username redacted but visible to Plusnet staff.</P> </DIV> Wed, 21 Dec 2022 18:06:32 GMT https://community.plus.net/t5/My-Order/Broadband-Order-Delayed-text-received-on-day-of-switch/m-p/1902979#M26712 ramsey1987 2022-12-21T18:06:32Z https://community.plus.net/t5/My-Order/Broadband-Order-Delayed-text-received-on-day-of-switch/m-p/1902996#M26717 <P>Cant help with how long it will/should take to get connected&nbsp; but your eligible for compensation.</P> <P>&nbsp;</P> <P><A href="https://www.plus.net/help/legal/automatic-compensation/" target="_blank">https://www.plus.net/help/legal/automatic-compensation/</A></P> <P>&nbsp;</P> <P>Personally I'd leave plugging the router in until you have more of a concrete date.</P> <DIV id="missed-appointments" class="accordion-heading" role="button" aria-controls="collapse-missed-appointments" aria-expanded="true" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="3. Missed appointments " data-interaction-state="open to close" data-interaction-text="3. Missed appointments " data-interaction-type="Toggle" data-parent="#accordion_copy-root" data-toggle="collapse"> <H2 class="heading-4 accordion-title regular" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="3. Missed appointments " data-interaction-state="Closed to Open" data-interaction-text="3. Missed appointments " data-interaction-type="Toggle"><BUTTON class="anchor accordion-button" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="3. Missed appointments " data-interaction-state="Closed to Open" data-interaction-text="3. Missed appointments " data-interaction-type="Toggle"><SPAN class="heading-text" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="3. Missed appointments " data-interaction-state="open to close" data-interaction-text="3. Missed appointments " data-interaction-type="Toggle">3. Missed appointments</SPAN></BUTTON></H2> </DIV> <DIV id="collapse-missed-appointments" class="accordion-collapse collapse in" aria-labelledby="missed-appointments" aria-expanded="true"> <DIV class="accordion-body"> <DIV class="xf-content-height"> <DIV class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--tablet--12 aem-Grid--tablet-wide--12 aem-Grid--phone--12 aem-Grid--phone-wide--12 "> <DIV class="text aem-GridColumn--phone-wide--none aem-GridColumn--default--none aem-GridColumn--tablet-wide--10 aem-GridColumn--offset--phone--0 aem-GridColumn--phone-wide--12 aem-GridColumn--offset--default--0 aem-GridColumn--tablet--12 aem-GridColumn--offset--tablet--0 aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--offset--phone-wide--0 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--offset--tablet-wide--0 aem-GridColumn--default--8 aem-GridColumn--tablet-wide--none"> <DIV class="tooltip-placeholder plusnet-rte pn-module-section " data-position="6"> <UL> <LI>Compensation will be due if your broadband and/or landline engineer misses the scheduled appointment or doesn’t attend in the confirmed appointment slot we gave you; or</LI> <LI>You've been given less than 24 hours' notice of a change or cancellation</LI> <LI>We'll pay you £26.24 for each missed appointment</LI> </UL> <DIV id="delayed-activation" class="accordion-heading" role="button" aria-controls="collapse-delayed-activation" aria-expanded="true" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="1. Delayed activation of your broadband and/or landline service" data-interaction-state="open to close" data-interaction-text="1. Delayed activation of your broadband and/or landline service" data-interaction-type="Toggle" data-parent="#accordion_copy-root" data-toggle="collapse"> <H2 class="heading-4 accordion-title regular" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="1. Delayed activation of your broadband and/or landline service" data-interaction-state="Closed to Open" data-interaction-text="1. Delayed activation of your broadband and/or landline service" data-interaction-type="Toggle"><BUTTON class="anchor accordion-button" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="1. Delayed activation of your broadband and/or landline service" data-interaction-state="Closed to Open" data-interaction-text="1. Delayed activation of your broadband and/or landline service" data-interaction-type="Toggle"><SPAN class="heading-text" data-interaction-category="expander" data-interaction-in-module="TRUE" data-interaction-module-category="Accordion" data-interaction-module-title="1. Delayed activation of your broadband and/or landline service" data-interaction-state="open to close" data-interaction-text="1. Delayed activation of your broadband and/or landline service" data-interaction-type="Toggle">1. Delayed activation of your broadband and/or landline service</SPAN></BUTTON></H2> </DIV> <DIV id="collapse-delayed-activation" class="accordion-collapse collapse in" aria-labelledby="delayed-activation" aria-expanded="true"> <DIV class="accordion-body"> <DIV class="xf-content-height"> <DIV class="aem-Grid aem-Grid--12 aem-Grid--default--12 aem-Grid--tablet--12 aem-Grid--tablet-wide--12 aem-Grid--phone--12 aem-Grid--phone-wide--12 "> <DIV class="text aem-GridColumn--phone-wide--none aem-GridColumn--default--none aem-GridColumn--tablet-wide--10 aem-GridColumn--offset--phone--0 aem-GridColumn--phone-wide--12 aem-GridColumn--offset--default--0 aem-GridColumn--tablet--12 aem-GridColumn--offset--tablet--0 aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--offset--phone-wide--0 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--offset--tablet-wide--0 aem-GridColumn--default--8 aem-GridColumn--tablet-wide--none"> <DIV class="tooltip-placeholder plusnet-rte pn-module-section " data-position="5"> <UL> <LI>Compensation will be due if your service isn’t activated by 11.59pm on the date we promised you</LI> <LI>We'll pay you £5.25 for the missed activation day, and for every day after that until the day your service is activated</LI> <LI>If the activation is delayed because you've missed the appointment, the compensation calculation will stop. It will only start again if the activation isn’t completed during the next engineer visi</LI> </UL> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Wed, 21 Dec 2022 21:19:31 GMT https://community.plus.net/t5/My-Order/Broadband-Order-Delayed-text-received-on-day-of-switch/m-p/1902996#M26717 iannewson 2022-12-21T21:19:31Z https://community.plus.net/t5/My-Order/Broadband-Order-Delayed-text-received-on-day-of-switch/m-p/1903018#M26718 Thanks very much. I spoke with Plusnet yesterday and they advised that there shouldn’t be a delay. This morning a got email confirmation that my broadband was ready but I’m getting an orange flashing symbol when trying to connect. I’m hoping that this gets fixed asap. Thu, 22 Dec 2022 07:24:41 GMT https://community.plus.net/t5/My-Order/Broadband-Order-Delayed-text-received-on-day-of-switch/m-p/1903018#M26718 ramsey1987 2022-12-22T07:24:41Z https://community.plus.net/t5/My-Order/Broadband-Order-Delayed-text-received-on-day-of-switch/m-p/1903468#M26775 <P>Hi there <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/117266">@ramsey1987</a>,</P> <P>&nbsp;</P> <P>I've just checked your account and can see that the connection is now live but we're looking at a line fault for you.&nbsp;</P> <P>&nbsp;</P> <P>Updates show that it's been assigned to an engineer earlier this morning so we should have some movement and updates on that soon.&nbsp;</P> <P>&nbsp;</P> <P>Sorry for the rocky start and I'll do my best to keep you posted.</P> Wed, 28 Dec 2022 11:38:00 GMT https://community.plus.net/t5/My-Order/Broadband-Order-Delayed-text-received-on-day-of-switch/m-p/1903468#M26775 adamwalker 2022-12-28T11:38:00Z https://community.plus.net/t5/My-Order/Broadband-Order-Delayed-text-received-on-day-of-switch/m-p/1903519#M26780 Hi Adam, thanks for your message and for looking into this. I’ve had a number of issues now for the last week and it’s having an impact on my ability to do my job effectively as I WFH. My activation was initially delayed, then there was an issue getting me connected which OpenReach needed to resolve and now my router is disconnecting continuously. Could you please advise on whether I am eligible for compensation and whether or not I am able to get another account credit for a hotspot.<BR /><BR />Regards,<BR />Ramsey Wed, 28 Dec 2022 17:05:30 GMT https://community.plus.net/t5/My-Order/Broadband-Order-Delayed-text-received-on-day-of-switch/m-p/1903519#M26780 ramsey1987 2022-12-28T17:05:30Z https://community.plus.net/t5/My-Order/Broadband-Order-Delayed-text-received-on-day-of-switch/m-p/1903521#M26781 <P>Hi Ramsey, no worries. We don't have a hotspot/mifi solution we could offer I'm afraid but line faults like this are usually resolved quite quickly.</P> <P>&nbsp;</P> <P>With regards to compensation I can see you've just called in and we've sorted that out for you.&nbsp;</P> Wed, 28 Dec 2022 17:29:24 GMT https://community.plus.net/t5/My-Order/Broadband-Order-Delayed-text-received-on-day-of-switch/m-p/1903521#M26781 adamwalker 2022-12-28T17:29:24Z https://community.plus.net/t5/My-Order/Broadband-Order-Delayed-text-received-on-day-of-switch/m-p/1903560#M26785 <P>Hi Ramsey! I've just checked back on this and can see engineers cleared the fault back to us yesterday advising it should be fixed now. How are things from your point of view?</P> <P><BR />Adam</P> Thu, 29 Dec 2022 12:27:54 GMT https://community.plus.net/t5/My-Order/Broadband-Order-Delayed-text-received-on-day-of-switch/m-p/1903560#M26785 adamwalker 2022-12-29T12:27:54Z