topic Re: Change Openreach engineer appointment in My Order

Change Openreach engineer appointment

martinbaker3685 — Tue, 13 Dec 2022 19:05:34 GMT

Hi
I have an appointment booked for an Open reach engineer to come to my property on 18th January 2022 to install full fibre, broadband. However, I have now realised I cannot get that day off work and my partner is also working so I need to change it. Can this be done online or do I need to call? Thanks

Re: Change Openreach engineer appointment

jab1 — Tue, 13 Dec 2022 19:09:26 GMT

@martinbaker3685 I would suggest calling in - support staff cover on here is very thin.

Re: Change Openreach engineer appointment

MatthewWheeler — Fri, 16 Dec 2022 12:30:21 GMT

Hi @martinbaker3685

I'm really sorry for how long it's taken to get back to you. We've been quite busy recently so it's taking longer than we'd like to reply.

We can look at changing the date but with the recent Openreach challenges you'd be looking at the beginning of February most likely

Re: Change Openreach engineer appointment

martinbaker3685 — Fri, 16 Dec 2022 22:39:16 GMT

@MatthewWheeler Yes please if you could change the date that would be great

Re: Change Openreach engineer appointment

MatthewWheeler — Tue, 20 Dec 2022 10:15:35 GMT

Thanks for confirming @martinbaker3685

If you can drop me a PM with the new date you'd like I can get that sorted for you

Re: Change Openreach engineer appointment

Townman — Tue, 20 Dec 2022 17:12:54 GMT

Send a Personal Message

Support staff might ask for private information to be sent via a Personal Message (PM) which new users might not know how to do. Further to that, new users might not have sufficient ranking (Just Browsing, Interested and Newbie) to send PMs:-

Have made 5 or more posts
Have logged in (and out) at least twice and made 3 posts

Having attained the (Hooked) ranking a PM is sent as follows:-

Click on the staff member's name in the left panel
Click on SEND PRIVATE MESSAGE on the right

Note that PMs sent to one staff member are visible to all staff members to provide support continuity across working rosters.

Re: Change Openreach engineer appointment

martinbaker3685 — Wed, 21 Dec 2022 15:09:31 GMT

Thanks, it's a bit annoying you need to have 5 posts to send a direct message 🙄

Re: Change Openreach engineer appointment

Gandalf — Wed, 21 Dec 2022 18:30:39 GMT

The good news is that it’s actually only 3 posts, and also Matt manually gifted you the private message permission at the time so you can PM him.

Re: Change Openreach engineer appointment

Townman — Wed, 21 Dec 2022 21:17:41 GMT

@Gandalf

Thank you for the PM updating me on the evolving criteria. I’ll update my template.

I would have hoped that after facilitating access to PMs … Matt might have sent one to solicit the required information … ?