topic Reward Card in My Order

Reward Card

geedlebug123 — Fri, 16 Dec 2022 16:33:12 GMT

Hi I recentlt upgraded my broadband to full fibre and the offer included a £50 reward card, the activation was completed on 7th December but I have heard nothing about the reward card? Can anyone help please?

Re: Reward Card

Anonymous — Sat, 17 Dec 2022 08:43:06 GMT

@geedlebug123

When I joined Plusnet earlier this year, (May/June), I received the email to claim my reward card after having made two payments. The first payment being by card when I signed up, and the second being the first direct debit taken after my broadband and phone had actually moved to Plusnet.

IIRC, the timings in my case were approximately:

Signing up > actual broadband + phone transfer date = 2 weeks

Transfer date to getting email to claim reward = 1 week

Claiming reward card > receiving card = 3 weeks.

Has a Direct Debit been successfully taken yet?

Re: Reward Card

geedlebug123 — Sun, 18 Dec 2022 16:48:48 GMT

Hi @Anonymous

Thank you for your reply 😊

Yes 1st DD has been taken, however I've been with em for 4 years though.

Re: Reward Card

Anonymous — Sun, 18 Dec 2022 18:10:58 GMT

@geedlebug123

OK,

I didn't realise that existing customers could also get rewards - I thought that it was just those new to Plusnet.

Re: Reward Card

willcutforth — Tue, 20 Dec 2022 12:40:17 GMT

Howdy there,

You should receive your cashback within 30 days of it going live, have you got an email from Plusnet Rewards at all?

Re: Reward Card

geedlebug123 — Tue, 20 Dec 2022 13:15:28 GMT

Hi @willcutforth ,

Thank you for the response 😊 . I haven't received an email from Plusnet Rewards yet?

Re: Reward Card

willcutforth — Tue, 20 Dec 2022 13:33:18 GMT

What I will do is check back in a week to see if you have received it and if not I will escalate it to the team for you, is that alright?

Re: Reward Card

geedlebug123 — Tue, 20 Dec 2022 13:48:15 GMT

Hi @willcutforth ,

That's actually fine, thank you.

Re: Reward Card

willcutforth — Tue, 27 Dec 2022 14:28:44 GMT

Have you received it at all @geedlebug123 ?

Re: Reward Card

geedlebug123 — Tue, 27 Dec 2022 14:36:48 GMT

Hi @willcutforth ,

No, I haven't recieved anything?

Re: Reward Card

willcutforth — Tue, 27 Dec 2022 15:04:29 GMT

Ah what a pain. Not to worry I will email the billing team and sort this out for you. Should have an update within a few days.